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Facilities Coordinator - job 1 of 2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Description:
Given the complexities of facility management in today’s global marketplace, more companies are partnering with Jones Lang LaSalle’s Integrated Facility Management (IFM) team to streamline their operations and manage real estate costs. Drawing from the combined power of our global resources and expertise, we help create safe and productive work environments around the world.

Position Summary:
Support the Integrated Facility Management Team in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.  

Working Environment:
• Looking for an individual with strong customer service background and communication skills. This position will be hybrid working both virtual from home office and at client sites. This position is located in Charlotte, NC and candidates will need to be local to that area to be able to be on-site at least once per week.


Essential Functions/Responsibilities:
Directly support the Facility Management Team in executing the needs of managing the assigned portfolio.  Responsibilities, including, but not limited to:
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
• Manage technician/chief payroll and reporting.

• Assist technical staff, vendors or other service providers utilizing Corrigo work order system.
• Provide management services for all subcontracted and managed suppliers ensuring services are delivered consistent with agreement terms including janitorial, landscaping, trash/recycling, pest control, inspections, preventative maintenance.

• Manage client badging process for facility workforce and vendors.

• Provide facility specific assistance to the Project Management team as needed or requested. 
• Coordinate special events in support of client or Jones Lang LaSalle.

• Support requests associated with Jones Lang LaSalle’s Management and Operations team.
• Support requests associated with Finance and Sourcing systems/reporting.
• Demonstrate strong collaboration and teamwork within the account’s Center Of Excellence (COE) team, by including driving the development and implementation of IFM best practices and innovations.
• Manage all duties in compliance to the Master Services Agreement and applicable performance measurements.

Support the implementation of the EHS management systems
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.

Support facility specific cost savings targets to contribute to the account achieving savings goals
• Assist in the development and management of operational and capital budgets.
• Assist management and staff with operational reporting, budgeting, financial management, purchasing as necessary. 
• Support development of monthly/quarterly variance reporting for operating budgets
• Continuously identify cost savings opportunities


 

Qualifications:

Required Knowledge, Skills and Abilities (KSA)
• Excellent customer, computer, managerial, verbal and written communication skills.

• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.

• Ability to maintain professionalism at all times under stressful situations.

• Ability to plan and manage work under time constraints.

• Basic knowledge of building systems (mechanical and electrical systems).

• Strong Excel skills.


Minimum Required Education:
• Associates Degree or equivalent work experience in facilities management or property management.
• Minimum of 2 years industry experience required either in facility/property space, third party service provider or as a consultant.

Estimated total compensation for this position:

50,000.00 – 57,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary 

  • Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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Average salary estimate

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$50000K
$57000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Facilities Coordinator, JLL

Join JLL as a Facilities Coordinator in Charlotte, NC, and be part of a team that shapes a brighter way forward in the world of real estate! At JLL, we combine our knack for exceptional customer service with cutting-edge technology and real estate expertise to create safe, productive work environments. With this role, you'll support our Integrated Facility Management Team, ensuring that our client's portfolio runs smoothly and efficiently. Your responsibilities will span various areas, from customer and client services to financial management and facility maintenance. As a Facilities Coordinator, you’ll have the chance to foster relationships with key client representatives while managing services like janitorial and preventative maintenance to keep operations seamless. Whether it’s coordinating special events or tracking key performance indicators, your strong communication skills and ability to multitask will shine. This hybrid position allows flexibility, working from home and on-site at least once a week, making it ideal for someone local to Charlotte. If you possess an Associate's Degree or equivalent experience in facilities management and have a customer-centric approach, we encourage you to apply! At JLL, we prioritize your growth with a culture that values wellness and a comprehensive benefits package tailored to support your professional and personal needs.

Frequently Asked Questions (FAQs) for Facilities Coordinator Role at JLL
What are the key responsibilities of the Facilities Coordinator at JLL?

The Facilities Coordinator at JLL is vital for ensuring smooth operations of facility management. Key responsibilities include maintaining client satisfaction, managing service levels, overseeing technician payroll, and supporting the Integrated Facility Management Team in various services. You're also expected to assist with budgeting, financial management, and coordinate special events as required.

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What qualifications do I need to be a Facilities Coordinator at JLL?

To become a Facilities Coordinator at JLL, you typically need an Associate's Degree or equivalent experience in facilities or property management. Additionally, having at least 2 years of industry experience, excellent customer service skills, and proficiency in Excel will make you a strong fit for this role.

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Is the Facilities Coordinator position at JLL remote or on-site?

The Facilities Coordinator position at JLL is a hybrid role, which combines virtual work from your home office with some on-site responsibilities. The position requires candidates to be local to Charlotte, NC, with the expectation of being on-site at least once a week.

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What skills are essential for a successful Facilities Coordinator at JLL?

Successful Facilities Coordinators at JLL should possess excellent customer service skills, strong verbal and written communication abilities, and the capacity to multitask effectively. A basic understanding of building systems and the ability to work under time constraints are also crucial for managing the diverse responsibilities of this role.

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What type of work environment can I expect as a Facilities Coordinator at JLL?

At JLL, the work environment for a Facilities Coordinator fosters collaboration and teamwork. You will be part of a supportive culture focused on employee growth, and you can expect to participate in both virtual and client-based settings, all while working towards achieving corporate real estate goals.

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Common Interview Questions for Facilities Coordinator
Can you describe your experience in facility management as a Facilities Coordinator?

When answering this question, emphasize specific roles or projects where you directly managed facility operations. Discuss how you ensured compliance with industry standards, handled vendor relationships, and enhanced client satisfaction—demonstrating your proactive approach and problem-solving skills.

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How do you manage your time when juggling multiple facility management responsibilities?

You could explain your time management strategies, like prioritizing tasks based on urgency and importance, and using digital tools for task tracking. Highlight any experiences where you successfully handled competing deadlines while maintaining high quality in your work.

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What methods do you use to ensure high client satisfaction in your role?

Discuss the importance of communication and regular feedback loops with clients. Provide examples of when you effectively addressed client concerns or implemented changes based on client feedback to enhance service delivery as a Facilities Coordinator.

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How do you approach working with diverse teams in a hybrid work setting?

Talk about your experiences collaborating and fostering good working relationships with remote and on-site teams. Mention the tools you use to facilitate effective communication and collaboration, emphasizing adaptability and flexibility.

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What strategies do you implement to manage budgets within facility management?

Mention your experience in preparing and monitoring budgets, identifying cost-saving opportunities, and maintaining financial reports. Show how your analytical skills and attention to detail ensure accurate financial oversight in facility operations.

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Can you give an example of how you handled a major facility issue in your previous role?

Share a specific situation where you successfully resolved a facility challenge. Outline your approach: identifying the issue, coordinating with relevant stakeholders, implementing the solution, and how this positively impacted the client and the team.

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What safety protocols do you prioritize in facility management?

Emphasize your understanding of EHS management systems and compliance standards in facility management. Discuss how you ensure all team members are trained in safety protocols and how regular audits and inspections play a role in maintaining compliance.

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How do you evaluate the performance of facility service providers?

Talk about the importance of setting and reviewing KPIs and SLAs with service providers. Your answer should demonstrate your ability to assess performance against contractual obligations and how you adapt strategies to ensure the quality of service delivery.

Join Rise to see the full answer
How do you implement feedback from clients into service improvements?

Discuss your strategy for collecting client feedback, analyzing it, and applying it to improve services. It's important to show your ability to put suggestions into action and how you ensure the client feels heard and valued.

Join Rise to see the full answer
Why do you want to work at JLL as a Facilities Coordinator?

Tailor your answer to reflect JLL's commitment to employee growth and a supportive work culture. Discuss your alignment with the company’s values and your enthusiasm for contributing to an innovative and collaborative team.

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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...

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Full-time, hybrid
DATE POSTED
April 16, 2025

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