Growth Strategist

As a Growth Strategist at Kalos, your main responsibilities will include conducting onboarding calls to ensure customers are set up for success, strategizing to enable customer growth, and guiding product strategy based on customer feedback. You will work directly with our CEO and play a key role in driving business success and customer satisfaction.

To qualify for the Growth Strategist position at Kalos, candidates should have experience in fast-paced, high-growth environments, particularly in roles related to paid media, consulting, or customer success. Strong analytical skills and exceptional project management abilities are crucial, along with a data-driven mindset and a collaborative approach to influence cross-functional teams.

In the Growth Strategist role, you'll support customer success by understanding their needs and helping strategize solutions using Kalos's platform. This entails analyzing customer feedback, improving satisfaction and retention, and serving as a business strategist who guides clients toward enhanced growth outcomes.

Kalos offers a dynamic, high-growth environment where innovation and speed are valued. As a Growth Strategist, you will be part of a small, agile team that encourages individual contributions and allows for fast decision-making, ensuring that every team member can make a significant impact on the company's trajectory.

A typical day for a Growth Strategist at Kalos involves a mix of onboarding new customers, analyzing data to identify growth opportunities, conducting cross-functional meetings with teams to facilitate alignment, and driving initiatives that support both customer success and business objectives. It’s a role that balances strategic thinking with hands-on execution.

When prioritizing tasks as a Growth Strategist, focus on aligning initiatives with customer needs and business goals. Utilize data analytics to identify the highest impact activities, and maintain open communication with cross-functional teams to validate priorities and ensure strategic alignment.

Certainly! To implement a customer success strategy, I would start by analyzing customer onboarding experiences. Using feedback, I would develop a program that tailors support based on customer needs, enhancing their usage of the platform. Regular check-ins and data-driven adjustments would follow to ensure ongoing satisfaction and retention.

Handling conflicting customer feedback requires empathy and clear communication. I would work to understand the root cause of the feedback and then communicate with the product team to explore feasible adjustments. It’s important to manage expectations while innovating ways to address legitimate customer needs.

I typically employ analytical tools to track customer usage patterns and retention metrics. By analyzing data points like engagement rates and feedback, I can identify trends, segments at risk, and areas for improvement. This holistic view allows me to develop targeted strategies to enhance retention.

To enhance a go-to-market strategy, I would first assess current market positioning and customer insights. Collaborating with sales, marketing, and product teams, I would identify gaps and opportunities. Developing a data-driven plan that incorporates customer personas and behavior analytics would be my next step.

In my previous role, I coordinated with sales and product teams during a product launch. I ensured regular communication to align objectives, addressed concerns promptly, and organized workshops to brainstorm solutions, leading to a successful launch and improved inter-team relationships.

Ensuring alignment with the CEO involves regular check-ins and updates. I prioritize strategic discussions where we can clearly define goals and metrics, ensuring that initiatives are well communicated and referencing data to support our joint vision for growth.

Effective project management requires careful planning and consistent follow-through. I use project management tools like Trello or Asana to outline tasks, set deadlines, and monitor progress. By breaking projects into manageable milestones and maintaining clear communication, I can keep everyone aligned and on track.

In a high-growth environment with ambiguity, I rely on flexible strategies. I prioritize data-driven decision-making, testing hypotheses quickly to gather insights. Being open to pivoting based on real-time feedback allows me to navigate uncertainty while still driving toward objectives.

I am drawn to Kalos because of its innovative approach to performance marketing with an AI solution. The opportunity to work closely with the CEO and directly impact customer growth aligns perfectly with my passion for driving success. I believe my background and skills will complement the team's mission and growth trajectory.