Business Development Representative - Keen (Hybrid | U.S. Hours |

As a Business Development Representative at Keen, your primary responsibilities will include identifying and qualifying new business opportunities within the U.S. and global markets, using effective outreach strategies like cold calls, emails, and personalized LinkedIn messages. You will engage with decision-makers to initiate meaningful conversations, research industries to develop targeted pitches, and build strong relationships that lead to contract signings. Additionally, you will maintain detailed records of your sales activities and collaborate with the leadership team to refine strategies that enhance conversion rates.

To qualify for the Business Development Representative role at Keen, candidates should have at least 3+ years of outbound sales experience, preferably in call center outsourcing, SaaS, or B2B services. Experience in selling to U.S. or other international markets is essential, along with a proven track record of booking meetings and generating real revenue, not just warming up leads. Strong written and verbal communication skills, organizational abilities, and motivation to meet targets are critical for success in this role.

Business Development Representatives at Keen may utilize various tools to facilitate their sales processes, including LinkedIn Sales Navigator, Zoominfo, Hubspot, and Salesforce. These tools help in researching potential leads, tracking sales activities, and maintaining accurate data within CRM systems, which are essential for improving outreach strategies and conversion rates.

In the Business Development Representative position at Keen, you can expect a competitive base salary complemented by performance-based incentives. This structure is designed to reward your successes and encourage you to exceed your sales goals while contributing to the company's growth.

At Keen, we prioritize your professional development, offering real career growth opportunities beyond a traditional SDR role. Our team provides access to training, mentorship, and ongoing support, allowing you to continually level up your skills and advance in your career as you make an impact within the company.

When answering this question, share your strategic approach to cold calling, such as researching the prospect beforehand, personalizing your pitch, and emphasizing the value Keen can bring to their business. Highlight your track record of success in initiating conversations and overcoming objections.

Provide an example of a successful sales pitch that resonated with a specific client. Discuss how you tailored your message to meet their needs and the eventual outcome, emphasizing how Keen's offerings helped drive results for the client.

Discuss how you focus on building trust and rapport with clients by regularly communicating, providing value, and following up on their needs. Highlight experiences where these strategies led to retaining accounts or securing repeat business.

Explain your positive mindset towards rejection. Share how you use it as a learning experience to refine your techniques and strategies in subsequent outreach, underscoring the resilience needed in sales roles like the one at Keen.

Describe your familiarity with CRM systems such as Hubspot or Salesforce, detailing how you utilize them to track interactions, manage leads, and analyze data to optimize your outreach strategies and improve performances.

Discuss the importance of setting personal goals that align with company targets and how you continuously monitor your progress. Mention specific tactics you employ, like developing targeted outreach strategies and analyzing previous performances to drive improvement.

Highlight your previous roles in SaaS or B2B services, emphasizing knowledge of the industry, the types of products or services you sold, and the unique challenges and successes you encountered while working in this space.

Explain how collaboration with colleagues and leadership is essential in the business development process. Discuss how sharing insights and strategies can enhance outreach efforts, refine approaches, and ultimately lead to better sales outcomes.

Describe your methodology for prioritizing leads, whether it involves evaluating their potential value, urgency, or fit for Keen’s offerings. Mention how this helps you focus on high-potential opportunities and manage your time effectively.

Demonstrate your knowledge of Keen's services and values by discussing why its focus on integrating with client businesses speaks to your professional goals. Highlight your enthusiasm for joining a dynamic team that emphasizes growth and relationship-building.