Customer Support Representative

Location: Toledo, OHPay: $18/hr.Duration: 6 months Contract. Manager extends assignment 6 months at a time until a maximum assignment of 2 years.Shift: 8am -6pm (Schedules will fluctuate within this time frame)Work Schedule: Hybrid. In Office: Tuesday, Wednesday, and Thursdays - AfterTrainingInterviews: 1. Virtual (Must have access to internet and email). 2. Onsite InterviewOwens Corning careers have touched your life in more ways than you know. In fact, for more than 70 years our products have been playing a role in thousands of ways worldwide from composites found in the automotive industry to innovative roofing products to energy-efficient insulation. As a Fortune 500 company, in business for over 75 consecutive years, our cutting-edge innovations continue to enhance lives and the communities in which we live, work and play. With our headquarters in Toledo, Ohio, we have a global presence spanning 28 countries reaching across five continents. Discover Owens Corning opportunities that will transform your career today.Position Specifics:This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules.This role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment.Purpose of the JobThe call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Corning's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Corning's standards.Job Responsibilities• Provide quality service to internal and external customers.• Handle incoming customer calls, emails and web inquiries regarding Owens Corning's products and warranties.• Ensure a timely and professional response.• Enter all relevant information regarding inquiries into Owens Corning's system.• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information.• Advise customers on newly available products and programs to promote the OC brand and drive overall sales.• Follow up with customers as requested.Metrics:• Call quality score• Customer feedback• Information accuracy• Adherence to schedule• AttendanceJob RequirementsMinimum Qualifications:• High School diploma or equivalent (Associates or Bachelors Degree preferred)• At least one year work experience in a customer facing environmentExperience:• Building materials experience desirable• 1-3 years prior customer service experience• Prior experience working in a team environment• Demonstrated ability to work independentlyKnowledge, Skills & Abilities:• Strong oral and written communication skills• Proficient typing skills• General business acumen• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments• Strong team building, customer service, planning and organizing skills• High attention to detail with the ability to handle multiple priorities• Ability to excel in a fast paced and ever-changing work environment• Ensures personal accountability• Quickly learns and adapts to change• Inquisitive and curiousAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Find what’s next with Kelly®.As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.