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Client Success Coordinator

Thank you for considering the Client Success Coordinator role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow.  The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.  

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond.

📍Los Angeles, CA, On-site | 💰$24-26 an hour | Full time

  • Support the main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery and identify upsell opportunities
  • Deliver outstanding customer service, ensuring the highest level of satisfaction for clients throughout their campaign experience.
  • Effectively communicate with all departmental stakeholders involved in partnerships, ensure that all stakeholders are informed and aligned.
  • Collaborate closely with Ad Operations to troubleshoot live campaigns and gather weekly reporting and delivery analysis for clients
  • Keep the Sales team updated on all key issues, providing relevant data throughout the post-sale process
  • Maintain accurate customer documentation and work with cross-functional teams to ensure Billing and Legal compliance
  • Identify production bugs/issues, troubleshoot to identify source and update teams of status/resolution
  • Develop expertise in Moonbug's channels and audiences, becoming an internal resource on these aspects.
  • Collect customer feedback to improve process and planning
  • Gather, analyze and interpret campaign data results and present findings to clients effectively.
  • Perform other duties as assigned
  • Must have working knowledge of Microsoft Office: Powerpoint, Excel and Word.
  • Google Suite knowledge is a plus
  • Works well in a team oriented, high energy environment with minimal supervision
  • Able to proactively troubleshoot and problem solve quickly through the proper escalation channels
  • Excellent written, presentation, and oral communication skills

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources
  • and more!

At Moonbug Entertainment, we are committed to creating an inclusive and diverse work environment. We believe that diversity enriches our workplace and enhances our ability to innovate and connect with audiences around the world. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Moonbug Entertainment is dedicated to fostering a culture where everyone feels valued, respected, and empowered to bring their unique perspectives and talents to the table. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and interview processes.

Join us and be a part of a team that celebrates creativity, collaboration, and the power of diverse voices.

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Average salary estimate

$52040 / YEARLY (est.)
min
max
$49920K
$54160K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Success Coordinator, Moonbug Entertainment

At Moonbug Entertainment, we're thrilled to offer the opportunity for a dynamic Client Success Coordinator to join our passionate team dedicated to inspiring kids through our beloved entertainment brands like CoComelon and Blippi. As a Client Success Coordinator, you'll serve as the main point of contact for our clients post-sale, ensuring their campaigns run smoothly from start to finish. This isn't just about keeping the clients happy; it's about delivering exceptional service and identifying upsell opportunities that can enhance their experience with our expansive portfolio across multiple platforms globally. You'll work closely with our talented Ad Operations team to troubleshoot any issues that arise during live campaigns while also maintaining crystal-clear communication among all stakeholders involved. Every day will be an adventure as you dive into data analysis, interpreting campaign results, and presenting your findings to clients, establishing yourself as an expert on our channels and audiences. At Moonbug, we believe in a collaborative and high-energy environment where your ability to proactively solve problems and maintain organized documentation will shine. With a range of benefits from health care plans to wellness resources, we empower our employees to grow and thrive in an inclusive workplace. If you have a flair for customer service, strong communication skills, and a collaborative spirit, we would love to welcome you to the Moonbug family, where creativity and diversity flourish!

Frequently Asked Questions (FAQs) for Client Success Coordinator Role at Moonbug Entertainment
What are the responsibilities of a Client Success Coordinator at Moonbug Entertainment?

The Client Success Coordinator at Moonbug Entertainment is responsible for being the primary connection point for clients after the sale of campaigns, ensuring flawless execution and delivery. Key duties include providing excellent customer service to guarantee client satisfaction, collaborating with the Ad Operations team to resolve campaign issues, updating the Sales team on relevant matters, and delivering comprehensive reporting to clients. You'll also gather and analyze data to present findings, contributing to continuous improvement in the process.

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What qualifications do I need to be a Client Success Coordinator at Moonbug Entertainment?

To be successful as a Client Success Coordinator at Moonbug Entertainment, candidates should possess excellent written and verbal communication skills, with a strong grasp of Microsoft Office, particularly PowerPoint, Excel, and Word. Familiarity with Google Suite is a plus. A proactive approach to problem-solving and experience in a team-oriented, high-energy environment are essential. Strong organizational skills and a commitment to delivering outstanding customer service are vital for fulfilling client expectations.

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What benefits can a Client Success Coordinator expect at Moonbug Entertainment?

Moonbug Entertainment offers a competitive benefits package for the Client Success Coordinator role, including health care options covering medical, dental, and vision. Employees also enjoy a retirement plan (401k), life insurance, paid time off, family leave, and both short-term and long-term disability. Additional perks include training and development opportunities, free snacks and meals, wellness resources, and a support system designed to foster an inclusive and collaborative workplace.

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How does the Client Success Coordinator fit into the team at Moonbug Entertainment?

The Client Success Coordinator plays a crucial role at Moonbug Entertainment by serving as the link between clients and the internal teams, ensuring seamless communication and coordination throughout the campaign lifecycle. This role facilitates collaboration among various departments, such as Ad Operations and Sales, while proactively addressing client needs and concerns, making it integral to the overall success and satisfaction of our clients.

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What can I expect during the interview process for a Client Success Coordinator at Moonbug Entertainment?

During the interview process for the Client Success Coordinator position at Moonbug Entertainment, candidates can expect to discuss their experience in customer service and communication, problem-solving abilities, and familiarity with relevant tools like Microsoft Office. Interviews may involve situational questions that assess how you've handled challenges in the past. Be prepared to showcase your enthusiasm for children's entertainment and exhibit how your values align with Moonbug's commitment to inclusion and creativity.

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Common Interview Questions for Client Success Coordinator
What strategies do you use to ensure client satisfaction in your previous roles?

To ensure client satisfaction, I focus on clear communication and setting expectations right from the start. I regularly check in with clients to understand their needs and gather feedback, which allows me to make necessary adjustments proactively. Building rapport is crucial, and I use my interpersonal skills to foster strong relationships that lead to long-term partnerships.

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Can you give an example of a time you successfully resolved a client issue?

Absolutely! In my previous role, a client faced a significant issue with a campaign's performance. I immediately organized a meeting to discuss their concerns, collaborated with the Ad Operations team, and executed a solution that included optimizing their campaign parameters. By keeping the client informed throughout the process, their trust remained intact, and we ultimately turned a challenging situation into a success story.

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How do you prioritize tasks when managing multiple client campaigns?

When managing multiple client campaigns, I prioritize tasks based on deadlines, client needs, and the complexity of each campaign. I utilize organizational tools to create a clear plan of action and allocate time accordingly. Regularly reviewing my progress helps to ensure that I stay on track and can respond promptly to any emerging issues.

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What tools or software are you familiar with that can assist in this role?

I am well-versed in Microsoft Office Suite, especially Excel for data analysis and reporting, and PowerPoint for creating presentations for client meetings. Additionally, I have experience with Google Suite, providing alternatives that facilitate collaboration. Familiarity with CRM software also aids in managing client interactions efficiently.

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What do you think is the biggest challenge a Client Success Coordinator faces?

One of the biggest challenges a Client Success Coordinator faces is managing client expectations while ensuring the internal teams can meet those demands. There can be discrepancies between what clients envision and the realities of project timelines or resources. Maintaining open lines of communication and being transparent about capabilities is key to overcoming this challenge.

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How would you handle a situation where a client is unhappy with a service?

In such a situation, I would first arrange a conversation with the client to listen to their concerns thoroughly. Understanding their perspective is essential. Then, I would take swift action by involving appropriate internal teams to address the issue directly. Following up to ensure the resolution meets the client's needs is crucial to rebuilding trust.

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Why do you want to work as a Client Success Coordinator at Moonbug Entertainment?

I want to work as a Client Success Coordinator at Moonbug Entertainment because I'm passionate about children's content and excited by the prospect of contributing to a company with such a positive impact on kids' lives. The collaborative environment at Moonbug aligns with my commitment to teamwork, and I believe I can bring valuable insights to enhance the client experience.

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How do you manage stress when faced with tight deadlines?

When faced with tight deadlines, I prioritize my tasks and break them down into manageable steps. This approach helps to reduce the feeling of being overwhelmed. Additionally, I practice time management techniques, such as the Pomodoro technique, which allows for focused bursts of work followed by short breaks to recharge. Communicating with my team for support is also part of my strategy.

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What role do data analysis and reporting play in your work?

Data analysis and reporting are central to ensuring campaign success and client satisfaction. I regularly analyze campaign results to assess performance and identify areas for improvement. Reporting these findings back to clients helps to educate them about their campaigns and fosters transparency. Using data effectively also enables me to recommend adjustments that can maximize their investment.

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How do you plan to learn about Moonbug's channels and audiences?

To learn about Moonbug's channels and audiences, I plan to immerse myself in the content produced by the company and actively engage with the audience on various platforms. I’ll utilize available resources, such as internal documentation and collaborative sessions with team members. Gathering client feedback on their understanding and interactions will also enrich my insights into our audience's needs and preferences.

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Full-time, on-site
DATE POSTED
March 15, 2025

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