Outpatient Nurse and Office Administrator

As an Outpatient Nurse and Office Administrator at Laurencin Personal Physicians, your primary responsibilities include supervising daily clinical operations, assisting with patient care by rooming patients and obtaining vital signs, as well as managing administrative tasks like supply oversight and staff training. You'll also play a crucial role in ensuring compliance with regulatory standards and providing outstanding support to both patients and fellow health care professionals.

To qualify for the Outpatient Nurse and Office Administrator position at Laurencin Personal Physicians, candidates must possess an active RN or LVN license, a strong clinical knowledge base, experience in primary care or urgent care settings, and excellent communication skills. Five or more years in related roles and proficiency in an EMR system, preferably Epic, are also essential to thrive in this position.

Laurencin Personal Physicians operates as a concierge medical practice in Santa Cruz, California, focused on providing personalized, high-quality primary care. This setting emphasizes a whole-person philosophy, ensuring patients receive comprehensive care that addresses their individual needs while promoting wellness and preventive practices.

A typical day for an Outpatient Nurse and Office Administrator at Laurencin Personal Physicians involves a mix of patient-focused clinical work and behind-the-scenes administrative tasks. Throughout the day, you may assist in rooming patients, managing urgent cases, and performing medical duties, while also addressing administrative duties like training staff, managing inventory, and ensuring compliance with regulations.

Working as an Outpatient Nurse and Office Administrator at Laurencin Personal Physicians comes with numerous benefits, including a competitive salary of up to $105,000, a comprehensive medical, dental, and vision insurance package, a 401(k) plan with matching options, paid time off, and a supportive work environment that encourages professional growth and development.

To manage your time effectively as an Outpatient Nurse and Office Administrator, prioritize tasks by urgency and importance. Create a daily schedule that allocates time blocks for patient care, administrative responsibilities, and inter-team communication to ensure efficient workflow throughout the day.

To ensure comprehensive patient care in an outpatient setting, emphasize active listening and clear communication. Utilize your nursing skills to assess patient needs thoroughly, and maintain a collaborative approach with fellow staff to address concerns, educate patients, and foster a reassuring environment.

Sure! Detail your experience with EMR systems by highlighting specific functionalities you have used, such as patient registration, data entry, and scheduling. Mention how you leverage this technology to streamline patient management processes and improve overall efficiency in the clinic.

Handling conflicts in a healthcare environment requires effective communication and a focus on resolution. Approach disagreements calmly, listen actively to your colleague’s concerns, and work collaboratively to find a solution that aligns with patient care goals and the practice’s standards.

Maintaining compliance with healthcare regulations involves staying up-to-date on relevant laws (like HIPAA and OSHA), regularly reviewing practice procedures, and conducting staff training sessions to ensure all team members understand regulatory requirements that affect patient care and practice operations.

Reflecting on a challenge in your nursing career, focus on a specific incident, how it tested your clinical skills or decision-making, and the method you used to overcome it. Highlight the outcomes of your actions and any lessons learned that improved your overall nursing practice.

When approaching patient education, tailor your communication style to match the patient's level of understanding. Utilize clear, simple language, encourage questions, and provide written materials or resources that reinforce your verbal instructions, ensuring patients feel empowered in managing their health.

Essential qualities for an Outpatient Nurse and Office Administrator include excellent communication skills, strong clinical knowledge, adaptability, problem-solving abilities, and a compassionate approach to patient care. These traits ensure you meet the diverse needs of both patients and the healthcare team effectively.

To ensure smooth operations between clinical and administrative tasks, maintain regular communication with your team, clearly define roles and responsibilities, and use checklists or shared calendars. This proactive approach helps in anticipating needs and addressing issues before they affect patient care.

In a busy outpatient setting, effective patient flow management strategies include implementing efficient appointment scheduling practices, optimizing staff roles to meet patient needs promptly, and using triage protocols to prioritize urgent cases. Regularly reviewing processes for efficiency will also enhance patient throughput.