Job details

Account Consultant II, Risk Control

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Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Plans, evaluates and monitors the delivery of service commitments for a book of business to ensure risk control services are delivered effectively and efficiently. Assesses the customer's overall risk for underwriting purposes and to control the customer's source of risk, losses and costs. Develops effective relationships with customers, business partners and peers to coordinate service arrangements, programs and procedures. Handles special customer situations and problems to ensure timely resolution. Conducts periodic workload reviews and completes specialized customer reports. Performs prospect and service work as necessary.

Responsibilities

Plans, coordinates and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively, efficiently and meet expectations of the department, business unit or market partner. Evaluates customer prospect and service levels, Risk Control Consultant workloads, and regional capacity.
Creates service plans to document baseline activity, metrics, and goals in order to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual. Evaluates, monitors and documents Risk Control Stewardship service levels.
Participates in actively acquiring and retaining profitable business. Provides consultation, information and expert analysis to assist the account team with new business solicitation, and renewals. Keeps underwriting , account and Risk Control team apprised when significant changes occur in a customer's operations, exposures, ownership or organizational structure. Participates in prospecting new business and developing service agreements fosters new partnerships and strengthens existing relationships with customers and business unit/market partners.
Evaluates use of resources (services hours, expenses, etc.), quality of service, utilization of programs, productivity, net gain in book of business and other key indicators. Identifies opportunities and may design projects that improve results and increase the number and quality of services customers choose to buy.
Provides major loss source analyses, products and training.
Fulfills risk assessment and service requirements as assigned.
Trains field and Home Office employees in service related functions and activities. Designs and implements customer training programs. Makes presentations at customer training and other functions

Qualifications

Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing)
Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability
Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite
Knowledge and skills required are normally acquired through a bachelor's degree with coursework in math, engineering or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE
Travel may be required

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Account Consultant II, Risk Control, Liberty Mutual Insurance

Are you ready to take on a dynamic role as an Account Consultant II, Risk Control at Liberty Mutual in Boston, Massachusetts? In this position, you will be pivotal in planning, evaluating, and monitoring the delivery of risk control services tailored to a diverse portfolio of clients. Your expertise will allow you to assess customer risks effectively and minimize losses while fostering strong relationships with customers and partners alike. You’ll be in charge of creating and implementing service plans that outline key performance metrics and goals aimed at reducing risk frequency and severity. Whether you're collaborating with the account team on new business solicitations or conducting detailed analyses to improve service offerings, your insights will directly contribute to the growth and success of the organization. With Liberty Mutual, you’ll have the opportunity to build relationships, develop clients, and innovate solutions in a supportive environment that values progress and inclusivity. If you're passionate about risk assessment and customer service and possess a solid background in safety or risk management, we’d love for you to join us! Your journey with Liberty Mutual is not just about job responsibilities; it's about contributing to a purpose-driven community, committed to helping people feel secure and confidently pursue their futures.

Frequently Asked Questions (FAQs) for Account Consultant II, Risk Control Role at Liberty Mutual Insurance

What are the primary responsibilities of an Account Consultant II, Risk Control at Liberty Mutual?

As an Account Consultant II, Risk Control at Liberty Mutual, you will be responsible for planning, coordinating, and monitoring service commitments for clients. This includes evaluating customer risk profiles, developing effective service plans, and ensuring that risk control services meet the needs and expectations of customers while driving down losses.