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Medical Receptionist - job 1 of 8


$19.75 - $20.75 an hour

Job Description
Job Summary: 
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.  

Compensation: $19.75 - $20.75/hour
Location: 2124 Ogden Avenue STE 301 Aurora, IL 60504

Duties/Responsibilities: 

Operational Excellence: 
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.  Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. 

Patient Support: 
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes​. Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. ​ Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​ Collect all in-person and telehealth co-payments and account balances at the time of service. Complete insurance eligibility verification and reach out to patients to resolve any issues. 

Clinician Support:
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.  

Required Skills/Abilities:  
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience: 
High School or equivalent required, associates/bachelor’s degree preferred​. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. 


LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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Average salary estimate

$42000 / YEARLY (est.)
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$43000K

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What You Should Know About Medical Receptionist, LifeStance Health

Are you passionate about providing excellent customer service in a medical environment? Join LifeStance as a Medical Receptionist in Aurora, IL! In this dynamic role, you'll be the face of the practice, responsible for managing the front office and ensuring a smooth experience for both patients and clinicians. Your day will involve prepping patient schedules, maintaining cleanliness in the office, and facilitating effective communication between peers and patients. The ideal candidate thrives in a fast-paced environment, is skilled at multitasking, and provides exceptional support—both over the phone and in person. Responsibilities include greeting patients, handling inquiries, and managing sensitive information with utmost confidentiality. If you enjoy helping others and are looking to make a positive impact in healthcare services, this position offers an opportunity to grow professionally while being part of a supportive team culture at LifeStance.

Frequently Asked Questions (FAQs) for Medical Receptionist Role at LifeStance Health
What responsibilities does the Medical Receptionist at LifeStance in Aurora, IL have?

The Medical Receptionist at LifeStance is tasked with ensuring operational excellence at the front office. This includes scheduling prep, managing patient intake and checkout processes, assisting with telehealth access, and providing exceptional customer service. You'll be the first point of contact for patients and are expected to handle inquiries and any issues effectively, maintaining a welcoming environment.

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What qualifications are needed for the Medical Receptionist position at LifeStance in Aurora, IL?

To qualify for the Medical Receptionist position at LifeStance, applicants should have at least a high school diploma, though an associate's or bachelor's degree is preferred. Experience of over 1 year in healthcare operations or customer service is beneficial. Key skills include multitasking, effective communication, and proficiency in using software applications, including Microsoft Office and electronic medical records (EMRs).

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How does LifeStance support its Medical Receptionists during challenging patient interactions?

At LifeStance, Medical Receptionists are trained to utilize Crisis and De-escalation Processes when managing sensitive situations. This allows them to respond appropriately to potentially difficult patient interactions, ensuring that each issue is tackled with empathy and professionalism. Continuous training and a supportive team culture further empower receptionists in providing exceptional care.

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What skills can help someone excel as a Medical Receptionist at LifeStance in Aurora, IL?

Being a successful Medical Receptionist at LifeStance requires strong communication skills, the ability to multitask effectively, and a keen understanding of healthcare operations. It’s vital to be comfortable with software applications, as well as handling confidential information in compliance with HIPAA regulations. A positive attitude and a willingness to help both patients and clinicians will go a long way in this role.

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What is the compensation range for the Medical Receptionist position at LifeStance in Aurora, IL?

The compensation for the Medical Receptionist position at LifeStance ranges between $19.75 and $20.75 per hour, depending on experience and qualifications. LifeStance offers competitive benefits and a supportive work environment to ensure their staff feels valued and fulfilled in their roles.

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Common Interview Questions for Medical Receptionist
What specific duties have you handled as a Medical Receptionist?

When answering this question, emphasize your experience in managing patient schedules, handling inquiries, and providing excellent customer service. Include specific examples of how you maintained office efficiency and supported your team, which showcases your readiness to take on the role at LifeStance.

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How do you prioritize tasks in a busy office environment?

To effectively address this question, discuss your strategies for organization and time management. Mention specific tools or methods you use, such as to-do lists or digital task managers, to prioritize patient needs and office responsibilities in line with LifeStance's operational excellence goals.

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Can you describe a time when you dealt with a difficult patient?

When answering this, share a relevant scenario that demonstrates your ability to remain calm under pressure and use de-escalation techniques. Highlight how you worked to resolve the issue while maintaining a positive and supportive environment for the patient, which is crucial for the role at LifeStance.

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How do you ensure confidentiality and handle sensitive patient information?

It's important to express your understanding of HIPAA regulations and how you apply them in your daily tasks. Discuss your approach to securing patient information and your processes for managing confidential data, showcasing your readiness to uphold the standards at LifeStance.

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What experience do you have with electronic medical records (EMRs)?

In your response, detail your familiarity with EMR systems, including any specific software you have used in the past. Share how you navigated these systems to improve workflow and patient care, illustrating your technical competence for the Medical Receptionist position at LifeStance.

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How would you contribute to creating a positive work environment at LifeStance?

Discuss your experience in being a culture carrier and how you foster positive relationships with both patients and staff. Emphasizing teamwork, communication, and mutual respect will show your alignment with LifeStance's culture and values.

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How do you handle calls from multiple patients while managing other responsibilities?

When faced with this question, highlight your multitasking abilities and how you maintain a calm demeanor under pressure. Share techniques you utilize to manage call queues and ensure each patient feels valued during their interaction with you.

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Describe your experience with customer service in a healthcare setting.

Provide specific examples from your past roles that highlight your commitment to customer satisfaction in healthcare environments. Focus on how your approach directly impacted patient experiences positively, illustrating your qualifications for the Medical Receptionist role at LifeStance.

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What do you think is the most important quality for a Medical Receptionist?

Your answer should reflect the essential qualities you've seen in the role, such as empathy, organizational skills, and communication. Discuss why these traits are significant in providing an exceptional patient experience, aligning it with LifeStance's mission.

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Why do you want to work as a Medical Receptionist at LifeStance?

In your response, share your admiration for LifeStance’s commitment to quality patient care and community impact. Discuss how your skills and aspirations align with the organization's goals, reflecting your enthusiasm and readiness to contribute meaningfully.

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LifeStance is a leading mental healthcare company committed to providing evidence-based, medically driven treatment services for children, adolescents, and adults across the US.

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Full-time, on-site
DATE POSTED
March 14, 2025

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