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Medical Receptionist - job 1 of 8

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$19.75 - $20.75 an hour

Job Description

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

Compensation: $19.75 - $20.75/hour

Location: 2124 Ogden Avenue STE 301 Aurora, IL 60504

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.  Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. Collect all in-person and telehealth co-payments and account balances at the time of service. Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance Health Glassdoor Company Review

3.0

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CEO of LifeStance Health

Ken Burdick

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Average salary estimate

$42000 / YEARLY (est.)

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$41000K

$43000K

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What You Should Know About Medical Receptionist, LifeStance Health

Are you passionate about providing excellent customer service in a medical environment? Join LifeStance as a Medical Receptionist in Aurora, IL! In this dynamic role, you'll be the face of the practice, responsible for managing the front office and ensuring a smooth experience for both patients and clinicians. Your day will involve prepping patient schedules, maintaining cleanliness in the office, and facilitating effective communication between peers and patients. The ideal candidate thrives in a fast-paced environment, is skilled at multitasking, and provides exceptional support—both over the phone and in person. Responsibilities include greeting patients, handling inquiries, and managing sensitive information with utmost confidentiality. If you enjoy helping others and are looking to make a positive impact in healthcare services, this position offers an opportunity to grow professionally while being part of a supportive team culture at LifeStance.

Frequently Asked Questions (FAQs) for Medical Receptionist Role at LifeStance Health

What responsibilities does the Medical Receptionist at LifeStance in Aurora, IL have?

The Medical Receptionist at LifeStance is tasked with ensuring operational excellence at the front office. This includes scheduling prep, managing patient intake and checkout processes, assisting with telehealth access, and providing exceptional customer service. You'll be the first point of contact for patients and are expected to handle inquiries and any issues effectively, maintaining a welcoming environment.