***Work from home.
****Mixture of day, night (not overnight), and weekend shifts
[We are currently prioritizing those in Western provinces due to our shift spread!]
If you love helping people find what they are looking for online, replying to social media DMs, watching a sale conversion come in after you've hung up with a customer, commenting on Influencer content, retweeting brand shout outs, and thoughtfully responding to online reviews, all while doing it in sweatpants in front of the TV, then have we got a job for you!
In Social is hiring a full-time Customer Service Representative aka "Digital Support Squad Representative" to help support our clients’ across social media engagement and Ecommerce platforms. Not only are we rapidly expanding our client roster, but we keep promoting our support team members, and need to replace them!
Founded in 2015, we are a 20+ person Shopify Expert digital marketing agency based in Toronto (and now expanding across Canada!) that does everything related to digital marketing including, but not limited to; paid and organic social media, email marketing and automation, website design & development, influencer marketing, branding and design, and (of course!) customer service, for clients across the world in industry verticals ranging from skin care, restaurants, home decor, CPGs, vapes, food & drinks, baby products, real estate, accounting, and more.
Some of our clients have been featured in Vogue, Cosmopolitan, Forbes, Business Insider, GOOP, and are sold in major retail chains like Walmart, Target, and Loblaws, and we even have a client who hosted the White House Correspondents Dinner!
WHAT TO KNOW ABOUT THIS ROLE
The Digital Support Squad is where we promote from. 50% of our Marketing team members have come from the Digital Support Squad: our Influencer Co-ordinator, a Designer, a Copywriter, an Account Manager, a Project Manager - the list goes on! We hire DSSRs with the expectation that they will identify which parts of digital marketing they love best, and we facilitate that interest through training, mentorship, hands-on-experience, and eventually, a promotion to the Marketing team. When you land a job at In Social, you land a career.
JOIN OUR TEAM AND YOU WILL BE:
JOIN OUR TEAM AND YOU WILL GET:
If, after reading the above, this sounds like you, then we want to hear from you! We prefer that you shoot us a note to careers [at] insocial [dot] ca with your cover letter and resume. Those candidates will be given priority.
TO JOIN OUR TEAM YOU SHOULD:
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If you're passionate about helping others and want to do it from the comfort of your own home, then join In Social as a Customer Service Representative, also known as a Digital Support Squad Representative! This full-time position is perfect for those who thrive in a dynamic environment where every day is a little different. You'll engage directly with our clients' customers across various platforms, resolving issues and answering queries through social media channels, chats, and phone calls. Plus, you have the chance to contribute to exciting brand campaigns! At In Social, we're more than just a digital marketing agency—we're a family. We focus not only on excellent customer service but also on nurturing our team members' growth. Many of our marketing team members started out as Digital Support Squad Representatives and have advanced into roles like Designer, Account Manager, and Copywriter. Founded in 2015, our Toronto-based agency has a diverse portfolio of clients from skin care to home decor, some of whom are well-known across major media outlets and retail chains. As a part of our team, you'll enjoy health benefits, company events, and a friendly, casual work atmosphere. Work is scheduled in advance to help you balance your life while you help customers find solutions they need. If you're ready to step into a rewarding career in digital marketing, this could be your perfect fit. We want to hear from you, especially if you bring at least a year of customer service experience and a passion for helping people every step of the way!
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