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Associate, Client Services- Korean Speaker - job 1 of 2

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across eleven offices.

Job Description

What you’ll do

As an Associate, you’ll spend much of your time on the phone, tracking down experts, building relationships with them and persuading them to speak to our clients. Ultimately, it’s about finding out whether they’re the right fit for our clients’ needs, and whether they know the answers to the questions our clients want to ask.

Then, you’ll set up consultations between our clients and the experts you find and negotiate the terms of each meeting. All while continuing to develop and strengthen the relationships you create.

It’s exciting, fast-paced, deadline-driven, and results-oriented - and you’ll focus on delivering the highest standards of service as you take on multiple projects at once. But there’ll also be lots of opportunities to focus on yourself too, and we’ll support you with all the training, learning and development you need to progress and grow into your role - and beyond.

We're a business that supports the investment industry - so it makes sense that we also invest in our people, too.

Qualifications

What you’ll need

Native in Korean and fluent in English.

Of course, brilliant communication skills - especially using the phone - are essential. 

We’re looking for strong academic credentials, or a proven background in a customer focused role. You’ll be looking to build your expertise in client engagement, influencing, negotiation, project management and stakeholder management - or you’ll be looking to build on your existing knowledge in these areas. But either way, you’ll need to be the kind of person who thrives in a hands-on, high-performance role where results matter. 

Attention to detail and an ability to work under pressure are just as important, and you’ll more than feel at home in a culture that’s built on feedback, open communication, continuous learning and winning as a team. 

Above all, you’ll have what it takes to exceed our clients’ expectations with every call you make, every consultation you arrange, and every contract you impact...

Additional Information

What our people love about being Associates in Korean Team:

  • Being surrounded by people they not only enjoy working with, but who also challenge and support them.
  • Partnering firsthand with the leading investors and strategy consulting firms in the world and being privy to their thought process with all the learning this leads to 
  • Building their career in business on a foundation of problem-solving, communication and commercial skills
  • Living by “great minds think differently” in a diverse and inclusive team.

Thrive at Third Bridge!

The starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognized for your contributions. After ~2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organization.
We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

  • Salary: A base salary of HK$300,000 rising to HK$325,000 after 12 months
  • Vacation15 days (which increases to 20 days after 2 years of service) 
  • Learning: personal development allowance of HKD 9,800 per year, which can be used for any learning programs you feel would be beneficial for you
  • Health and wellbeing: private medical insurance, Modern Health to focus on mental health. Supplementary housing allowance
  • Flexibility: work from anywhere for one month per year, 2 annual volunteer days2 personal days when life throws you a curveball and 'Summer Fridays'
  • Rewards: get points through our colleague-to-colleague recognition program to spend on hotels, gift cards, donations to charity and more 
  • Social: weekly optional social gatherings, daily breakfast and snacks, social events

 

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application. 

Average salary estimate

$40048.5 / YEARLY (est.)
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$38462K
$41635K

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What You Should Know About Associate, Client Services- Korean Speaker, Third Bridge

At Third Bridge, we are looking for an enthusiastic Associate in Client Services who is a native Korean speaker to join our vibrant team in Hong Kong! In this dynamic role, you will spend your days connecting with industry experts and fostering relationships that deliver incredible insights to our clients. Your responsibilities will include identifying experts who can meet our clients' needs, coordinating consultations, and negotiating meeting terms. It’s fast-paced and exciting, and you will have the chance to manage multiple projects while ensuring exceptional service standards. We understand that growth is essential; hence, we provide ample training and support to help you thrive in this position. The ideal candidate should possess excellent communication skills, particularly over the phone, and if you have a background in customer service or strong academic credentials, that’s a plus! At Third Bridge, we invest in our people just as we support our clients. Expect a starting salary that puts you in the top 30% of graduate salaries across industries, flexible working arrangements, and excellent benefits focused on personal and professional development. Join us in revolutionizing the investment research landscape and make a significant impact with each call and consultation you facilitate. Let’s embark on this exciting journey together, ensuring that every expert connection leads to valuable insights and solutions for our clients!

Frequently Asked Questions (FAQs) for Associate, Client Services- Korean Speaker Role at Third Bridge
What are the responsibilities of the Associate, Client Services position at Third Bridge?

As an Associate in Client Services at Third Bridge, your main responsibilities include engaging with experts to understand their suitability for our clients' needs and setting up meaningful consultations. You will be working predominantly over the phone, leveraging your communication skills to negotiate meeting terms and build lasting relationships.

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What qualifications do I need to apply for the Associate, Client Services role at Third Bridge?

To apply for the Associate, Client Services position at Third Bridge, you should be a native Korean speaker and fluent in English. We look for candidates with strong communication abilities, preferably with a background in customer service or strong academic credentials. Attention to detail and the ability to thrive under pressure are also critical.

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How does Third Bridge support the professional development of Associates in Client Services?

At Third Bridge, we believe in investing in our people. Associates in Client Services benefit from comprehensive training and a personal development allowance, enabling you to pursue learning programs that align with your career goals. Our culture fosters continuous growth and open communication so you can excel within your role.

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What can I expect from the work culture as an Associate in Client Services at Third Bridge?

Working as an Associate in Client Services at Third Bridge means being part of a diverse and inclusive team that values challenge and support. You’ll engage in a collaborative environment where 'great minds think differently,' allowing you to build meaningful connections and learn alongside industry leaders.

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What career growth opportunities are available for Associates at Third Bridge?

Associates at Third Bridge have ample career growth opportunities. After approximately two years of demonstrating strong results, you can transition to managing a team or further explore roles in Sales or Product. We encourage our team members to pursue leadership positions and develop their career paths according to their aspirations.

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Common Interview Questions for Associate, Client Services- Korean Speaker
How do you prioritize your tasks when managing multiple client consultations?

Effectively prioritizing tasks involves assessing urgency and importance. For instance, I would start by categorizing consultations based on deadlines and client needs, ensuring high-priority tasks are tackled first. I also use organizational tools to keep track of appointments and follow-up actions, ensuring I provide quality service to our clients.

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Can you give an example of how you have built a strong relationship with a client or expert?

In a previous role, I focused on consistent communication by scheduling regular check-ins and being proactive about their needs. By understanding their objectives and concerns, I was able to tailor my approach, which strengthened our relationship and led to successful collaborations.

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How do you handle pressure when there are tight deadlines?

When facing tight deadlines, I stay calm and focused. I break down projects into manageable tasks and set achievable milestones. Additionally, I maintain open communication with my team to ensure we support each other under pressure, leading to more efficient outcomes.

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What do you believe are the key skills necessary for success in this Associate role?

Success as an Associate in Client Services requires excellent communication skills, both verbal and written, alongside strong negotiation and persuasion abilities. Moreover, being detail-oriented and adaptable to change are important skills that help in navigating diverse client needs effectively.

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How do you approach engaging with experts to ensure effective consultations for clients?

I approach engaging with experts with thorough preparation. I research potential experts thoroughly, understand their backgrounds, and frame my communication to highlight how their insights align with client needs. This personalized approach registers well with experts, leading to productive collaborations.

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Describe a time when you had to influence someone to see your perspective. How did you do it?

I once had to persuade a client to reconsider their approach to a project. I provided data and examples that illustrated my perspective, effectively communicating how an alternative method could yield better results. By properly addressing their concerns and demonstrating the benefits, I successfully influenced their decision.

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What motivates you to perform well in a high-performance role like this one?

I am motivated by challenges and achieving personal goals. The opportunity to impact clients' success and collaborate with talented colleagues drives me to excel. I thrive on receiving feedback and continuously improving, which aligns well with Third Bridge's focus on development and high standards.

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How do you ensure accuracy when handling client consultations and expert arrangements?

I ensure accuracy by meticulously reviewing all details related to consultations and maintaining organized records. To further enhance this, I double-check information like expert credentials and meeting arrangements before finalizing consultations, reducing the risk of errors.

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What is your strategy for maintaining a positive and professional demeanor in client interactions?

Maintaining a positive and professional demeanor begins with a genuine approach. I actively listen to the clients' concerns, empathize with their situations, and provide thoughtful solutions. Practicing mindfulness and good self-care also ensures I bring my best self to each interaction.

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How would you describe your communication style when interacting with clients and experts?

My communication style is clear, concise, and friendly. I aim to establish rapport quickly, adapting my tone based on the audience. Whether speaking with an expert or a client, I ensure my communication is respectful and tailored to their expectations, facilitating better understanding and collaboration.

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Our mission is to democratise the world’s human insights and flip the traditional research model upside down. And we know what will help us achieve it: the quality of our people, and the skills and knowledge they possess. Join us and your mission ...

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Full-time, remote
DATE POSTED
March 11, 2025

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