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F&I Manager - job 1 of 2

Dealership:

L0455 Kia of Frisco

Southwest Kia Frisco

If you are an automotive Finance & Insurance professional (F&I Manager) and you are looking for an opportunity in a Fortune 500 company (NYSE: LAD) we want to talk to you!

We are committed to growing our company and Growing our People!

Responsibilities:

The F&I Manager is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase.  In addition this individual works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time.  The F&I Manager is responsible for following up on and collecting receivables.  

  • Help customers choose protection packages for their vehicle by presenting all products and their benefits.
  • Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
  • Submit deals to bank electronically using appropriate dealer system.
  • Enter transactions accurately into ADP and bank approval systems.
  • Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
  • Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
  • Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.
  • Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.
  • Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
  • Assist Sales Team with customer engagement in the sales department during peak traffic times.
  • Obtain all appropriate licensing within 90 days from date of hire

Qualifications:

  • 2+ years of dealership finance experience is required
  • Prior automotive sales management experience is  a plus
  • A team player focused on providing exemplary customer service
  • Self motivated with the ability to set and achieve targeted goals
  • Excellent interpersonal communication with working knowledge of computers
  • Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About F&I Manager, Lithia

At Southwest Kia Frisco, we're on the hunt for a dynamic F&I Manager to join our outstanding team and elevate our customer experience in the world of automotive finance! If you have a passion for helping others and possess the know-how in finance and insurance, then this is the perfect opportunity for you. As the F&I Manager, you'll play a pivotal role in guiding our customers through their vehicle purchase by ensuring they fully understand their financing options and the diverse range of protection products available. You’ll work closely with lenders, creating strong relationships, to secure the best financing deals possible. Precision is key in this role, as you'll handle all transaction paperwork to ensure accuracy and compliance with state and lender requirements. Your proactive follow-up on receivables will ensure a smooth transaction for all parties involved. Collaboration is at the heart of what we do here, and you'll find yourself participating in store meetings, engaging with the sales team, and even helping out during peak times to enhance customer engagement. We believe in investing in our people, which is why we offer competitive pay and fantastic benefits, allowing you to thrive not just professionally, but personally as well. If you’re ready to take the next step in your career with a Fortune 500 company that values growth and development, apply to become our F&I Manager and let’s make a difference together!

Frequently Asked Questions (FAQs) for F&I Manager Role at Lithia
What are the responsibilities of an F&I Manager at Southwest Kia Frisco?

The F&I Manager at Southwest Kia Frisco is pivotal in ensuring customer satisfaction by accurately processing vehicle financing and selling protection packages. This involves presenting various products, obtaining financing approval through lenders, and ensuring that all paperwork and transactions are completed accurately and comply with state and lender requirements.

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What qualifications are required to be an F&I Manager at Southwest Kia Frisco?

To excel as an F&I Manager at Southwest Kia Frisco, candidates need a minimum of 2 years of dealership finance experience. Additional qualifications include excellent interpersonal skills, a track record of outstanding customer service, and the ability to manage paperwork meticulously. A valid driver's license and an acceptable driving record are also required.

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What benefits does Southwest Kia Frisco offer to F&I Managers?

Southwest Kia Frisco provides a robust benefits package for F&I Managers, including competitive pay, medical, dental, and vision plans, paid holidays, and a 401(k) retirement plan. Other perks include vehicle purchase discounts, a wellness program, and access to the Lithia Learning Center for ongoing education.

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How does the F&I Manager collaborate with the sales team at Southwest Kia Frisco?

Collaboration is essential for the F&I Manager at Southwest Kia Frisco. They work closely with the sales team to ensure that transactions are handled efficiently and meet customer satisfaction. Additionally, F&I Managers assist the sales team during busy periods to enhance customer engagement.

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What skills are essential for a successful F&I Manager at Southwest Kia Frisco?

Essential skills for an F&I Manager at Southwest Kia Frisco include strong communication abilities, meticulous attention to detail, self-motivation, and the capability to build professional relationships with lenders and customers alike. A working knowledge of computer systems is also vital.

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Common Interview Questions for F&I Manager
Can you describe your experience with dealership finance management?

When answering, highlight your years of experience in finance management, detailing specific roles and duties you performed. Discuss your familiarity with processing transactions, handling paperwork, and working with lenders to ensure approval.

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How do you handle difficult customers or objections during the financing process?

Talk about your approach to customer service. Emphasize listening to concerns, showing empathy, and providing clear solutions or alternatives that work for both the customer and the dealership.

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What strategies do you use to build relationships with lenders?

Explain your communication style and partnership strategies. Provide examples of how you maintain professional relationships and negotiate favorable terms for customers.

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Describe a time you had to ensure compliance with financial regulations.

Share a specific instance where you took steps to validate compliance. This can include regular audits, training sessions, or creating checklists to ensure all paperwork adheres to legal standards.

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How do you prioritize and manage multiple financing deals simultaneously?

Discuss your organizational skills and methodologies, such as using CRM software or keeping detailed lists to track each deal’s progress and deadlines effectively.

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What methods do you employ to increase customer satisfaction in financing?

Talk about your focus on transparency and communication throughout the financing process, ensuring customers fully understand their options and follow-up procedures.

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How do you stay updated on changes in automotive finance regulations?

Mention any resources or networks you utilize, such as industry publications, workshops, or professional associations, to keep current on evolving financing regulations.

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What do you find most rewarding about being an F&I Manager?

Discuss the satisfaction of helping customers make informed financial choices and the role in enhancing their vehicle buying experience.

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In your opinion, what role does attention to detail play in an F&I Manager's responsibilities?

Explain how attention to detail is crucial in processing paperwork and ensuring compliance, as mistakes can lead to serious financial repercussions for both the customer and the dealership.

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What strategies do you use to follow up on receivables effectively?

Share your approach to tracking outstanding items, the tools you use to manage correspondence, and how you tactfully remind customers of their obligations.

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EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 22, 2025

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