As a Service Technician at Ramsey Mazda, your primary responsibilities include diagnosing, repairing, and maintaining vehicles according to dealership and factory standards. You'll conduct vehicle inspections, recommend necessary repairs, and communicate your findings to service advisors, ensuring a smooth service process. Additionally, maintaining organized documentation of your work and upholding a clean work environment are essential aspects of the job.

To become a Service Technician at Ramsey Mazda, requirements vary based on the position level. For Class A Technicians, 5+ years of experience and ASE Certifications are preferred. Class B Technicians typically need 2-5 years of experience, while Class C Technicians can have 0-2 years or recent technical training. All candidates must possess a valid driver’s license and have a basic mechanical aptitude.

Ramsey Mazda offers comprehensive paid training and certification programs for Service Technicians at all skill levels. Whether you’re looking to enhance your existing skills or you're just starting out, our ongoing training ensures you're always up-to-date with the latest automotive technologies and repair techniques.

As a Service Technician at Ramsey Mazda, you can enjoy a wide range of benefits including competitive hourly pay plus incentives, paid time off, medical, dental, and vision insurance, and a robust 401(k) retirement plan with company match. You’ll also have access to employee discounts on vehicles, parts, and services, ensuring you and your family are well taken care of.

At Ramsey Mazda, we believe in investing in our team’s growth! We provide clear pathways for advancement through ongoing training, skill development programs, and opportunities to earn certifications. This supportive environment encourages you to take ownership of your career and move up within our dealership.

When asking this, highlight your passion for automotive technology and explain how Ramsey Mazda's commitment to training and advancement aligns with your career goals. Personal anecdotes about your experience or admiration for the brand can strengthen your response.

Here, focus on specific tools and methods you've used for vehicle diagnostics. Mention any relevant certifications, how you've diagnosed issues in past roles, and your approach to solving complex problems effectively.

To answer this, emphasize your organizational skills and how you ensure quality and efficiency. Discuss techniques like creating to-do lists or using diagnostic tools to assess the most critical repairs first, showing that you understand the workflow in a service department.

This question assesses your problem-solving skills. Share a specific incident that highlights your ability to take responsibility, communicate effectively with team members or customers, and ensure the issue was resolved promptly.

Discuss your commitment to ongoing learning, mentioning any training programs, workshops, or online courses you take. Express enthusiasm for advancements in the automotive field, particularly those relevant to Ramsey Mazda's offerings.

Discuss any roles where you've had direct contact with customers, emphasizing the importance of clear communication and understanding customer needs in the service process. Provide examples of how you've successfully resolved customer concerns.

Address this by emphasizing collaboration and respect for different opinions. Talk about the importance of discussing divergent views openly and finding a common solution that ensures the customer's vehicle is repaired correctly.

Here, mention any specific tools or software you've used, such as OBD-II scanners or manufacturer diagnostic systems. Discuss your proficiency in using these tools to efficiently diagnose vehicle issues.

Emphasize that teamwork enhances efficiency, ensures a better customer experience, and allows for sharing knowledge and techniques. Mention your willingness to collaborate and how it positively impacts service workflow.

Discuss your passion for cars, the satisfaction of solving problems, and the drive to contribute to a team. Reinforce how your professional growth directly correlates to your motivation and the service success at Ramsey Mazda.