Service Advisor, Torrance

As a Service Advisor at Lucid Motors, you will manage customer interactions during the service experience. This involves greeting clients, consulting with technicians to document vehicle concerns, explaining service options, and ensuring consistent communication throughout the process. You'll also coordinate loaner vehicles and ensure customer satisfaction through careful tracking of service quality.

To be a Service Advisor at Lucid Motors, you should have 2-5 years of experience in the automotive industry, preferably in a customer-facing role. Strong interpersonal skills, problem-solving capabilities, and the ability to communicate effectively with clients of varying automotive knowledge levels are essential. Proficiency in computer applications and a valid driver's license are also required.

Lucid Motors places a strong emphasis on the Customer Satisfaction Index (CSI). As a Service Advisor, you'll work tirelessly to uphold this standard by ensuring clients are informed at every step, providing clear explanations of work performed, and addressing any concerns that arise promptly. Your role is key in delivering a premium customer experience.

Yes, Lucid Motors provides comprehensive training for new Service Advisors, which includes CPR training and familiarization with proprietary DMS software. This training will equip you with the tools and knowledge needed to excel in your role and deliver exceptional service to our clients.

At Lucid Motors, you can expect a collaborative and innovative work environment that fosters creativity and sustainable practices. The team is made up of accomplished minds in the industry, and you will have opportunities to learn, grow, and contribute to a mission-driven company committed to redefining mobility.

In answer to this question, highlight your specific roles and responsibilities in previous positions. Discuss how your experience has equipped you to manage customer expectations and resolve issues effectively, which is crucial for a Service Advisor at Lucid Motors.

When responding to this question, emphasize your problem-solving skills and the importance of active listening. Share a specific example of a challenging situation and how you successfully resolved it, demonstrating empathy and professionalism.

Discuss your communication methods and organizational skills, such as utilizing checklists or software systems to track client interactions and vehicle status. Highlight the importance of keeping clients informed to enhance satisfaction.

Explain how you assess urgency and importance when handling service orders. Mention your ability to manage time effectively and utilize team collaboration to ensure all client needs are met efficiently.

Show your knowledge of warranty procedures by discussing how you typically handle claims, the importance of accuracy in documentation, and how this impacts customer satisfaction and business operations.

Express your commitment to continuous learning through resources such as industry publications, webinars, and attending training sessions. Mention any specific courses or certifications you've pursued related to automotive technology.

Share your understanding of key customer service principles such as effective communication, timely follow-ups, and quality assurance. Highlight your commitment to exceeding customer expectations to foster positive relationships.

Articulate your alignment with Lucid Motors' mission to innovate in the electric vehicle space. Discuss your passion for sustainability and how you are motivated to contribute to creating a better future for mobility.

Use the STAR method (Situation, Task, Action, Result) to narrate a compelling story where your proactive approach led to a significantly positive outcome for a customer, underscoring your dedication to service excellence.

Reflect on the aspects of the role that bring you joy, such as helping customers resolve their concerns, being a part of their vehicle journey, and the satisfaction of contributing to a high-performing team at Lucid Motors.