Retail Fragrances Sales Support Associate - Michael Kors, Mall At Rockingham Park - Full Time

As a Retail Fragrances Sales Support Associate at Michael Kors, you will intimately engage with customers to understand their fragrance preferences, provide exceptional service, and demonstrate the use of our fragrances. You will also handle stock organization, participate in sales driving events, and work closely with management to ensure accurate inventory and compliance with hygiene standards.

To qualify for the Retail Fragrances Sales Support Associate role at Michael Kors, you should have at least a high school diploma or equivalent and preferably 1-2 years of relevant experience in sales or customer service. Strong interpersonal skills and the ability to adapt to changing priorities are crucial for success in this fast-paced retail environment.

At Michael Kors, we are committed to fostering an environment of continuous learning and development for Retail Fragrances Sales Support Associates. We offer training programs and leadership development opportunities, alongside access to mentoring and Colleague Resource Groups, allowing you to grow your career while contributing to a diverse and inclusive workplace.

As a Retail Fragrances Sales Support Associate at Michael Kors, you'll enjoy competitive pay, comprehensive health and wellness benefits, a 401(k) match, paid time off, employee discounts, performance-based incentives, and many more perks aimed at ensuring your well-being and work-life balance.

The work environment at Michael Kors for a Retail Fragrances Sales Support Associate is dynamic and inclusive, centered around teamwork and collaboration. You'll interact with a diverse group of customers and colleagues, fostering genuine connections while embracing a culture that values creativity, performance, and respect.

When delivering exceptional customer service, I focus on actively listening to the customer's needs and preferences, providing tailored recommendations, and engaging in meaningful interactions. This approach builds trust and enhances the customer's shopping experience, ultimately leading to increased sales.

In a previous role, I encountered a frustrated customer who was unhappy with their purchase. I listened empathetically to their concerns, offered a solution that included an exchange, and ensured they left satisfied. This experience reinforced my ability to resolve conflicts by prioritizing customer satisfaction.

To keep up with changing retail trends and customer preferences, I regularly engage in industry research, attend product training sessions, and stay connected with colleagues for insights. I also gather feedback directly from customers to ensure I'm aligned with their preferences.

To effectively demonstrate a fragrance, I would first engage the customer in conversation about their scent preferences, then apply the fragrance using a tester or fragrance card, explaining the notes and providing context about its origin and use. This hands-on approach creates a memorable experience for the customer.

Teamwork is crucial to my success as a Retail Fragrances Sales Support Associate. Collaborating with colleagues enhances our efficiency when assisting customers. Sharing knowledge about products and sales techniques fosters a supportive environment that allows us to collectively reach our sales goals.

During busy retail hours, I prioritize tasks by identifying the most pressing customer needs first, balancing sales interactions with stock replenishment, and maintaining communication with my team. This multi-tasking approach ensures that I provide excellent customer service without compromising on efficiency.

My motivation as a Retail Fragrances Sales Support Associate stems from my passion for beauty and fragrance, coupled with the joy of helping customers find products that make them feel confident and beautiful. I thrive on the opportunity to create positive interactions and contribute to memorable shopping experiences.

Key qualities for a Retail Fragrances Sales Support Associate include strong interpersonal skills, adaptability, a passion for fragrances, and an ability to thrive in a fast-paced environment. These traits help build rapport with customers and provide outstanding service.

I maintain product knowledge by participating in training sessions, studying fragrance notes and descriptions, and regularly discussing products with colleagues. Staying informed is essential for successfully addressing customer inquiries and enhancing their shopping experience.

I want to work for Michael Kors because the brand represents style, innovation, and exceptional quality in fashion and fragrance. I admire the company's commitment to creating memorable experiences for customers, and I want to be a part of that mission to inspire and uplift others through scent.