Systems Administrator 3

As a Systems Administrator 3 at ManTech, your primary responsibilities include supporting the implementation, troubleshooting, and maintenance of cloud infrastructure services across multiple environments. You'll respond to customer capacity requests while providing Tier I/II and III support. Engagement with customers through chat, email, and ticketing to ensure efficient connectivity and utilization of services is also key.

To qualify for the Systems Administrator 3 position at ManTech, you need at least nine years of experience in a related field, alongside a Bachelor’s degree in a technical discipline. Alternatively, five years of additional related experience can substitute the degree requirement. Proficiency in cloud services, particularly AWS, OpenStack, and Microsoft Azure, is essential, as are skills in Red Hat tools and virtualization technologies.

A Systems Administrator 3 at ManTech must possess strong knowledge of multiple cloud services, particularly AWS, OpenStack, and Microsoft Azure products. Additionally, familiarity with deployment and troubleshooting in environments hosted on these platforms is crucial for ensuring high performance and reliability.

Yes, a current mid-level or advanced cloud certification, such as AWS, Azure, or OpenStack, is required for the Systems Administrator 3 position at ManTech. This certification demonstrates your proficiency and commitment to staying updated in the fast-evolving cloud technology landscape.

In addition to technical skills, possessing strong communication and customer service abilities is extremely beneficial for a Systems Administrator 3 at ManTech. You will need to effectively communicate with internal stakeholders and customers while managing technical issues and service requests efficiently.

When answering this question, highlight specific cloud platforms you've worked with, detailing your roles in managing, deploying, or troubleshooting solutions. Discuss any relevant projects, challenges, and how you overcame them.

Explain your approach to prioritization, such as assessing urgency and impact. Provide examples of tools or methods you've used to keep track of requests and how you communicate updates to customers.

Discuss your familiarity with tools like Ansible Automation Platform and Red Hat Satellite. Offer examples of how you've utilized these tools to streamline processes in previous roles.

Talk about resources you use, such as online courses, webinars, or professional networks. Additionally, mention any specific trends or updates in cloud technologies that you find interesting.

Share your experience with methods such as using CI/CD pipelines, Ansible playbooks, or scripting with Python or Bash. Explain how these methodologies improve efficiency and reduce errors.

Provide an example of a specific issue, detailing the steps you took to diagnose and resolve it. Emphasize your thought process and the outcome.

Discuss the importance of documentation for both technical and non-technical users. Mention any tools you use or your method for ensuring documentation is clear, up-to-date, and easily accessible.

Cite a specific project where you collaborated with others. Describe your role, how you communicated with team members, and any tools or methodologies used to facilitate teamwork.

Share the scripting languages you have experience with, such as Python or Bash. Discuss specific tasks or projects where you utilized these languages to automate or improve existing processes.

Share your personal strategies for managing stress, such as breaking down tasks, focusing on priorities, and maintaining open communication with your team to ensure no one feels overwhelmed.