Jira Administrator I

As a Jira Administrator I at Braze, your responsibilities will include maintaining and extending our Atlassian suite, streamlining service desks, and collaborating with various teams to implement best practices in Jira. You will also be expected to assist in the transition to Jira Cloud, manage workflows, and provide updates on new features to ensure optimal usage across the organization.

Candidates for the Jira Administrator I position at Braze should possess a minimum of 3 years of Jira Administration experience, either in Cloud or Data Center environments. Familiarity with JQL, strong knowledge of Agile methodologies, and excellent communication skills are essential. Certification from Atlassian is a bonus that can enhance your candidacy.

In the role of Jira Administrator I at Braze, you will unlock the team's potential by guiding the implementation of Atlassian products, troubleshooting issues, and driving efficiencies across workflows. Your expertise will empower teams to gain valuable insights into their workloads and ultimately contribute to a more productive and harmonious work environment.

At Braze, the team environment is characterized by camaraderie, innovation, and a shared passion for excellence. As a Jira Administrator I, you will work closely with a diverse group of individuals across various departments, fostering collaboration and open communication, which encourages everyone to express new ideas and approaches.

Braze offers a comprehensive Total Rewards package for its employees, including competitive compensation, equity grants, flexible paid time off, and comprehensive health benefits. Employees also enjoy professional development opportunities, family support services, and a culture that emphasizes community engagement, allowing you to thrive both personally and professionally.

When answering this question, detail your previous roles as a Jira Administrator, covering the scope of your responsibilities, specific projects you led, and how you have improved team workflows or efficiencies using Jira.

Use the STAR method to discuss a specific challenge in your experience. Describe the Situation, Task, Action, and Result—focusing on your thought process and the impact of your solution on the team.

Explain your methods for staying current with Jira updates, such as attending webinars, following Atlassian blogs, or participating in community forums. Mention specific resources you rely on for insights and practical tips.

Discuss your approaches to facilitating communication, such as regular check-ins, gathering feedback through surveys, or hosting workshops. Emphasize your belief in collaboration and adaptability based on team inputs.

Share specific automation tools you have implemented, such as ScriptRunner or built-in Jira automation features, and how they have positively impacted workflow or reporting within your previous roles.

Talk about your organizational skills and project management techniques, including prioritizing tasks, using kanban boards to visualize workloads, and regular reviews to keep everything on track.

Expand on your training philosophy, such as tailoring sessions to user needs, using demos and hands-on workshops, and providing documentation or resources for ongoing learning.

Provide examples of how you have applied Agile principles in previous projects, such as managing sprints and facilitating stand-ups, and highlight your involvement in Agile ceremonies.

Discuss the Jira Query Language (JQL) in terms of its purpose for filtering and managing issues within Jira, and illustrate your mastery of it through practical examples from your experience.

Explain your approach to managing change, including conducting impact assessments, consulting stakeholders, and ensuring smooth transitions with minimal disruption to the team.