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Customer Care Agent

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Job Overview:

A Customer Care Agent supports all customer types by providing timely and accurate service to ensure excellent service standards. Highlights of your role:

Maintain a positive, empathetic, and professional demeanor during all business interactions.
Articulate well in written and verbal communication, able to compose professionally written communications with accurate spelling and punctuation.
Learn the field service process to provide accurate and detailed information that will allow for a one-time service visit.
Build a collaborative relationship with the team of care agents, field technicians, and other departments resulting in successful solutions
Respond to customers inquiries by providing helpful information, answering questions, and responding to complaints.

Compensation: $21.00 per hour You're a good fit if you have (or if you can):

Excellent computer skills
Phenomenal communication skills - verbal and written
Proven customer service experience

Also want to make sure you have:

Two-year degree or equal experience in other industries
Ability to learn new processes

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Average salary estimate

$43680 / YEARLY (est.)

min

max

$43680K

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What You Should Know About Customer Care Agent, Marvin

As a Customer Care Agent at Marvin in Roseau County, MN, you're in for an exciting journey where your role is crucial in ensuring customer satisfaction. Your main goal will be to deliver timely and precise support to various customer types, guaranteeing they receive the top-notch service Marvin is known for. You'll be maintaining a warm and professional demeanor in all interactions, crafting easily understandable communications, and responding to inquiries with helpful and insightful information. This role is all about collaboration – you'll be building great relationships not only with customers but also with fellow care agents and field technicians to create effective solutions. It's also essential to learn about the field service process, so you can provide accurate information and ensure one-time service visits. If you have excellent computer skills, top-notch communication abilities, and a knack for customer service, you'll thrive here. Plus, with Marvin's impressive commitment to employee wellbeing, like their $300 annual wellbeing account and Better Living Day, you’ll feel as valued as the customers you assist. If you're ready to join a family-oriented company that truly prioritizes its people and their opportunities, Marvin is the place for you. Come and see yourself flourish in this positive work environment where your contributions make a real difference!

Frequently Asked Questions (FAQs) for Customer Care Agent Role at Marvin

What are the key responsibilities of a Customer Care Agent at Marvin?

As a Customer Care Agent at Marvin, your primary responsibilities include providing timely support to customers, maintaining a professional demeanor in interactions, responding to inquiries effectively, and collaborating with team members to resolve issues. You're also expected to learn about the field service process to ensure that customers receive accurate information and a hassle-free experience.