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Sales Development Representative

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The Sales Development Representative will initiate, locate, and solicit new customer accounts and will provide qualified leads to our Regional Sales Team. In this role, you will also be responsible for managing the initial sales process for MatrixCare’s industry leading EHR solutions. If you have an entrepreneurial attitude, perseverance and the drive to go far in a career in sales, this is a great opportunity for you!

This is a remote role.

Each Day You Will:

  • Want to bring a competitive, but team focused, work ethic to our team. We learn and grow together - our goal is to drive revenue

  • Work as a key partner with our Sales team comprised of industry experts to establish selling strategies and tactics that result in account business generation

  • Work with your leader to understand how to improve and grow in the role

  • Schedule and complete weekly prospecting activities, to include cold calling and follow-up activities

  • Drive enthusiasm in MatrixCare Solutions through outbound calls and relationship management activities

  • Develop and grow knowledge of MatrixCare’s offerings and associated technologies

  • Build and maintain ongoing rapport with key individuals at customer locations

  • Achieve monthly, quarterly and annual sales targets on a consistent basis

  • Track and enter daily sales activities and leads into Salesforce

The Super Powers You Bring:

  • Bachelor’s Degree in Sales, Marketing or related field preferred

  • 1-2 years inside sales experience, in home health/healthcare setting preferred

  • Effective organizational planning, communication, and superior time management

  • Ability to prospect, propose, negotiate and close

  • Previous experience with extensive cold calling and strategic selling experience a plus

  • Confidence to overcome objections and convert interest into qualified leads

  • Strong verbal and written communication skills with excellent attention to detail

  • Must be comfortable spending a considerable amount of time speaking on the telephone while providing exceptional customer service

  • Must be independent, self-motivated and success-driven, yet willing to work in a team environment

Why MatrixCare? Change the way technology is used to deliver healthcare. Build amazing products. Create ways to provide better care for the nation’s aging population. Tackle complex questions to ensure optimal customer service. See your work improve healthcare each day. 

About MatrixCare Current and multi-time winner of the prestigious Best in KLAS for Long-Term Care Software award, MatrixCare is the complete solution for growing organizations that need to successfully manage risk in care delivery across the LTPAC spectrum. Trusted by more than 13,000 facility-based care settings and more than 2,500 home care, home health and hospice organizations, MatrixCare’s solutions help ACOs, skilled nursing and senior living providers, life plan communities (CCRCs), and home health organizations to connect, collaborate and prosper as we migrate to a fee-for-value healthcare system. In addition to purpose-built EHR components for any LTPAC care-setting, MatrixCare also includes solutions to systematically increase clinical quality: Enterprise Analytics, robust Clinical Decision Support and the industry’s first Care Coordination platform to create a true, person-centric, e-longitudinal health record and enable LTPAC providers to efficiently manage the populations under their care.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range for this position is:

  • $20.78 - 31.16 USD Hourly

This role is eligible for a Sales Incentive Plan with a target of $15,000 annually.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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Average salary estimate

$53937.5 / YEARLY (est.)
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$43132K
$64743K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Development Representative, MatrixCare

At ResMed, we're on a mission to improve healthcare outcomes, and as a Sales Development Representative, you’ll be at the forefront of this transformation. Located in Bloomington, Minnesota, this remote role offers a fantastic opportunity to join a dynamic team focused on innovative SaaS healthcare solutions. You'll initiate and nurture customer relationships, providing qualified leads to our skilled Regional Sales Team while managing the early stages of sales for MatrixCare’s leading EHR solutions. If you have an entrepreneurial spirit and a drive to excel in sales, we want to hear from you! Your daily tasks will involve collaborating with experienced Sales team members to establish impactful selling strategies, actively prospecting through cold calls, and building strong rapport with clients. You will play a vital role in achieving sales targets and tracking your efforts in Salesforce. For success in this role, you’ll need effective organization and communication skills combined with the ability to engage and convert prospects into loyal customers. If you have a background in sales, especially in home health or healthcare, and are motivated by making a positive impact, then this is the perfect opportunity for you. We offer a supportive work environment where you can grow and thrive at MatrixCare by ResMed, backed by a comprehensive benefits package and a commitment to personal and professional development. Ready to revolutionize healthcare? Join us today!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at MatrixCare
What are the main responsibilities of a Sales Development Representative at ResMed?

As a Sales Development Representative at ResMed, your primary responsibilities include initiating contact with potential customers, qualifying leads, and providing these leads to the Regional Sales Team. You will also manage the initial sales process for MatrixCare’s EHR solutions, helping to drive revenue and achieve sales targets.

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What qualifications do I need to be a Sales Development Representative at ResMed?

To be successful as a Sales Development Representative at ResMed, a Bachelor’s Degree in Sales, Marketing, or a related field is preferred, along with 1-2 years of inside sales experience, ideally in a home health or healthcare setting. Strong communication skills and the ability to overcome objections are key qualities that will help you thrive in this role.

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What kind of sales process does a Sales Development Representative follow at ResMed?

The sales process for a Sales Development Representative at ResMed involves understanding your target accounts, scheduling and conducting prospecting activities, such as cold calling and follow-ups. You will collaborate closely with sales leadership to refine your approach and effectively manage your sales pipeline using Salesforce to track activities.

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Is the Sales Development Representative position at ResMed remote?

Yes! The Sales Development Representative position at ResMed is a remote role, allowing you the flexibility to work from home while being an integral part of our healthcare innovation team. This setup supports a better work-life balance while you contribute to improving healthcare outcomes.

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What is the salary range for a Sales Development Representative at ResMed?

The hourly pay range for a Sales Development Representative at ResMed is between $20.78 and $31.16, based on various factors like experience and geographic location. Additionally, this role is eligible for a Sales Incentive Plan with a target incentive of $15,000 annually.

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Common Interview Questions for Sales Development Representative
What strategies do you use to generate leads as a Sales Development Representative?

To generate leads effectively, I prioritize research on target markets and create tailored outreach strategies. I utilize cold calls, personalized emails, and social media engagement to connect with prospects, leveraging referral networks, and attending industry events to expand my reach.

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How do you handle objection from potential customers?

Handling objections is an essential skill in sales. I listen carefully to the customer's concerns, empathize with their viewpoint, and provide data-driven responses that address their objections. Building rapport helps to mitigate resistance and move the conversation forward.

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Can you describe your experience with Salesforce or similar CRM tools?

I have extensive experience using Salesforce as my primary CRM tool. I am comfortable inputting lead information, tracking sales activities, generating reports to evaluate performance, and collaborating with team members by sharing insights and opportunities captured in the system.

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What motivates you as a Sales Development Representative?

I am motivated by achieving sales targets and the opportunity to help customers find solutions to their challenges. The chance to contribute to healthcare improvements by engaging with clients and driving revenue for my team also fuels my passion for this role.

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How do you prioritize your daily tasks in a sales role?

I prioritize my daily tasks using a combination of urgency and importance. I start by identifying key accounts that require immediate attention, followed by scheduling my prospecting activities. Utilizing tools like calendars and task management apps helps keep me organized and focused.

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Tell me about a time you converted a hesitant prospect into a customer.

I once interacted with a hesitant prospect who was unsure about switching to our software. After listening to their concerns and conducting a thorough needs assessment, I presented a customized solution that addressed their pain points, demonstrating the long-term value and ultimately converting them into a loyal customer.

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What is your approach to team collaboration in a sales environment?

My approach to team collaboration involves open communication and sharing insights. I regularly check in with team members to strategize, role-play different sales scenarios, and provide constructive feedback. Together, we identify best practices and create a supportive environment.

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How do you stay updated on industry trends and developments?

To stay updated in this fast-paced field, I regularly read industry publications, attend webinars, and engage in networking events. I also follow influential figures on social media platforms to gain real-time insights into trends that may impact our sales approaches.

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Why do you want to work for ResMed as a Sales Development Representative?

I am passionate about improving healthcare outcomes and believe that ResMed’s mission aligns with my values. The innovative approach to leveraging technology for better patient care excites me, and I see a promising opportunity to grow and contribute meaningfully in this role.

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What do you believe sets you apart from other candidates for this Sales Development Representative position?

What sets me apart is my proactive attitude towards sales combined with my background in healthcare. My ability to connect with clients on a personal level, along with my perseverance and commitment to continuous learning, uniquely positions me to excel as a Sales Development Representative at ResMed.

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MatrixCare, a wholly owned subsidiary of ResMed (NYSE, RMD, ASX: RMD), is the complete solution for growing organizations that need to successfully manage risk in care delivery outside of a hospital. Current and multi-time winner of the prestigiou...

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Full-time, remote
DATE POSTED
April 2, 2025

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