UX/UI Lead

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for a UX/UI Lead to join our Product team. Reporting to the VP, Product, you’ll be improving and shaping the efficiency and functionality of our UX workflows and designs.  

A day in the life as a UX/UI Lead:  

• You meet with the UX team to set design priorities for the week and recommend courses of action toward completion. 
• You offer guidance to a UX/UI Designer as they build the wireframe for a new feature. 
• You collaborate with a Product Manager to develop & express the vision for a new feature. 
• You devote some focus time to continuing your work developing Usability standards that the team will use across all areas of the MealSuite platform. 
• You talk with a UX Researcher on an area of our users’ lives that you’d like to understand better.  
• You collaborate with other members of the Product team to develop product solutions to user-specific challenges.  

If the below describe your knowledge, experience and character, this role could be for you:  

• I have successfully led a team of UX/UI designers in building great user experiences 
• I possess in-depth knowledge of UX/UI design within B2B SaaS. 
• I have experience building interfaces for both data-driven business stakeholders and usability-focused end-users, and I know the difference between the two. 
• I gained my knowledge through 7+ years of design experience for web and mobile applications, with 2+ years in a formal leadership capacity. 
• I ideally have experience in healthcare technology or a related industry.  
• I can balance multiple competing strategic priorities and can make progress on both tactical and strategic initiatives over the course of a day 
• I have a proven track record of developing a deep understanding of my users and adding value for multiple user types.  
• I have multiple years of experience leading the discovery, prototyping, and user validation process. 
• I have experience defining and executing usability testing with end-users. 
• I have firsthand exposure to the software development lifecycle and design libraries.  
• I have a proven ability to identify improvement opportunities and propose/deliver solutions that have a tangible impact on the user experience.  
• I can be flexible with my schedule, including occasional evenings or early mornings to collaborate with teams in different time zones   
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA. 
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate. 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and develop my leadership skills. 
• Bonus points if I have experience in one or more of the following areas:  
• Institutional dietary and food service operations 
• Electronic Healthcare Records (EHR) systems and/or EHR-integrated systems 
• Menu management systems for healthcare clients 
• Accounting systems and/or supply chains related to the foodservice industry 
• Inventory management systems and analysis methodologies, with an understanding of profitable procurement practices spanning labor cost, raw food cost, GPOs, rebate programs, and volume purchasing 
• Point of Sale (POS) systems and related application integrations such as online ordering, kitchen management systems, digital payments, mobile apps, bookkeeping platforms, and reporting 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, access to Teladoc medical experts, and a discounted gym membership.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located in Cambridge, ON up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.