Revenue Operations Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for an experienced Revenue Operations Specialist to join our Business Operations team.  Reporting to the Business Systems & Analytics Director, you’ll be bridging the gap between the Revenue and Finance teams, with a key focus on process improvement and data accuracy.  

A day in the life as a Revenue Operations Specialist:

• Manage the end-to-end process for handling closed deals, ensuring accurate account, subscription, and contract data to support precise billing and seamless cross-functional communication; collaborate with SMEs on process improvements.  

• Oversee the ongoing CRM management of existing customer accounts, including subscription modifications, cancellations, and contract renewals/increases, ensuring accurate billing and effective cross-team communication. This includes directly processing changes and contract adjustments in collaboration with sales, finance, and customer success teams.  

• Track hardware order fulfilment & order processing to ensure timely shipments & clear cross-team communications.   

• Utilize reporting and data analysis to continuously monitor revenue operations processes, identifying gaps, opportunities for efficiency improvements, and areas for enhanced data accuracy and integrity.  

• Participate in the development and analysis of internal commission plans as requested.  

In the first year, you’ll be successful at reaching these milestones: 

• Complete an account review for all accounts to review proper data for contracts & subscriptions.  

• Possess a comfortable understanding of all revenue-related processes, including unique and complex partner-reseller workflows. 

• Completion of collaborative process improvement projects related to revenue management, with a tangible increase in data accuracy.  

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of revenue operations within SaaS 

• I gained my knowledge through 3+ years of professional experience in a relevant role 

• I have worked with subscription-based billing or within a reseller partner environment; direct experience with revenue recognition or contract management is a plus 

• I have hands-on experience within Salesforce CRM and report creation  

• I am comfortable with data validation, qualitative and quantitative reporting, and supporting process improvement initiatives  

• I have proven experience managing projects and strategic initiatives related to revenue operations / billing 

• I have worked with tools such as Metabase, Tableau, etc.  

• I’m extra passionate about refining processes, automating repetitive tasks, and contributing to long-term operational improvements 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.  
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located in Dallas, TX, up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.