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WFA - Job Coach

Company Description

Who we are:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. 

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

The Position:

We have an exciting opportunity to join our Job Coach team in St Marys and Surrounding Suburbs.  If you’re looking for work with purpose, that has the ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.

The Job Coach’s role is to guide our clients towards job- readiness and enabling opportunities for employment once they are ready for work. As one of our Job Coaches, you will be at the forefront of our services, working one-on-one with clients to provide support for a sustainable career. 

This is an on-site position

On a typical day as a Job Coach you might be:  

  • Encouraging and motivating participants through appropriate activities to find their own employment; 
  • Building relationships with local employers to source job opportunities for our clients; 
  • Reverse marketing clients to employers; 
  • Placing participants into sustainable employment leading to outcomes;  
  • Ensuring all activity is appropriately recorded, documented and adheres to compliance and/or contractual requirements; and 
  • Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process. 

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

Qualifications

Attributes and Experience:

  • Experience in customer service or a client facing  role, minimum one year’s experience; 
  • Ideally, demonstrated experience of working with people overcoming challenges; 
  • Happy and confident liaising with multiple external and internal stakeholders; 
  • Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers; 
  • An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and 
  • Hold a current Drivers Licence.  

Additional Information

What we will give you:

  • On the job training as well as ongoing career development and national opportunities;  
  • Access to MedHealth Academy including your own professional development plan, inclusive of individual training and mentoring; 
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply 
  • Job stability and guaranteed full-time hours; 
  • Achievable quarterly incentive scheme; 
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.  

 

APPLY NOW 

If this sounds like the role for you, please select the ‘Apply for this job’ button to upload your resume. You can also find out more about atWork Australia here: www.atworkaustralia.com.au 

A fantastic place to work. 

atWork Australia strives to create a working environment that is supportive, friendly and focused on everyone working together as a team. We foster a fun yet high-performing culture, where we work together, collaborate, and help each other thrive. 

A passion for helping people. 

We put our clients, the people we support, at the center of all we do and don’t stop until they find a lasting and fulfilling job. If you have passion for helping people, the drive to successfully advocate for others, and a willingness to build relationships, applying for a role as a Job Coach might be your best move yet.  

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About WFA - Job Coach , Medhealth

atWork Australia is inviting passionate individuals to join our incredible team as a WFA - Job Coach in St Marys. If you want a career that not only pays the bills but also positively impacts people's lives, you’ve landed in the right spot. We dedicate ourselves to empowering Australians living with disabilities, injuries, or health conditions by helping them set goals, gain the necessary job skills, and navigate their way into fulfilling employment. As a Job Coach, you’ll engage directly with clients, supporting them one-on-one to foster job-readiness while building vital relationships with local employers that will open doors for your clients. Imagine feeling the pride of helping someone land their dream job or supporting them through their interview journey! At atWork Australia, you’ll be part of an enthusiastic team that believes in the power of work for everyone, which truly makes our workday fulfilling and exciting. As you guide clients through their employment journey, you’ll document their progress, ensure compliance, and provide unparalleled support every step of the way. The ideal candidate should have experience in customer services or client-facing roles and a genuine desire to connect people and businesses. The career growth opportunities are abundant as we prioritize creating a nurturing workplace culture and offer continuous professional development. If you can’t wait to make a difference and foster relationships that matter, join us in transforming lives through work!

Frequently Asked Questions (FAQs) for WFA - Job Coach Role at Medhealth
What are the responsibilities of a WFA - Job Coach at atWork Australia?

As a WFA - Job Coach at atWork Australia, your primary responsibilities include guiding clients toward job-readiness, helping them discover their aspirations, and assisting them through the job application process. You’ll also engage with potential employers to source suitable job opportunities for your clients while documenting all activities to ensure compliance with contractual obligations. The role is dynamic and involves motivating participants and supporting them through every step of their employment journey.

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What qualifications are required for the WFA - Job Coach position at atWork Australia?

To be considered for the WFA - Job Coach position at atWork Australia, candidates should ideally have at least one year of experience in customer service or a client-facing role. Experience working with people facing challenges is a plus. The ideal candidate should also possess excellent interpersonal skills, the ability to liaise with multiple stakeholders, and a current driver's license as travel may be required. A passion for the job and a commitment to helping others succeed are essential.

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What training opportunities does atWork Australia offer for the WFA - Job Coach role?

At atWork Australia, we believe in your continuous growth! For the WFA - Job Coach role, we provide on-the-job training along with an individual professional development plan. You’ll have access to the MedHealth Academy to further your skills and knowledge. Additionally, there’s the opportunity to complete a Certificate IV in Employment Services, enhancing your qualifications and career prospects further.

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Is the WFA - Job Coach role at atWork Australia full-time?

Yes, the WFA - Job Coach position at atWork Australia is a full-time role, ensuring job stability and guaranteed hours. This structure helps you build a meaningful career while providing your clients the consistent support they need throughout their employment journey.

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What makes atWork Australia a great place to work as a WFA - Job Coach?

atWork Australia stands out as a fantastic workplace for a WFA - Job Coach due to its strong commitment to inclusivity and diversity. You’ll be part of a supportive team dedicated to transforming lives through employment. We foster a collaborative culture, prioritize employee well-being, and offer various benefits to support your career growth and personal development. If you’re eager to make an impact, atWork Australia is the perfect place for you.

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Common Interview Questions for WFA - Job Coach
How do you approach building relationships with clients as a WFA - Job Coach?

To effectively build relationships with clients as a WFA - Job Coach, start by actively listening to their needs and aspirations. Show genuine empathy and understanding of their journey. Establish trust by being transparent and supportive throughout their employment process. Additionally, regular check-ins can reinforce their confidence and ensure they feel valued and encouraged.

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What strategies do you use to motivate clients facing challenges in employment?

Motivation is key when working with clients facing challenges. I like to set achievable goals for them and celebrate small victories to build their confidence. Providing encouragement, highlighting their strengths, and ensuring they know that setbacks are normal can help maintain a positive mindset. Utilizing role-playing for interviews or helping them prepare a resume can also drive engagement.

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How do you manage compliance and documentation in your role as a WFA - Job Coach?

Managing compliance and documentation requires a structured approach. I ensure that all client activities and progress are recorded meticulously in real time to avoid missing critical updates. Regularly reviewing compliance guidelines and utilizing checklists can help maintain adherence to requirements. Being organized and proactive in this area is crucial to ensure our services remain top-notch.

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Can you describe an instance when you successfully placed a client in a job?

Certainly! One memorable instance was when I worked closely with a client who initially felt discouraged. By creating a tailored plan that involved skills development, mock interviews, and networking with local employers, I managed to boost their confidence. Through persistent engagement and support, they landed a role that matched their skills and passions, showcasing how meaningful our impact can be.

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What is your understanding of diversity and inclusion as a WFA - Job Coach?

Diversity and inclusion are critical in creating an equitable workplace. As a WFA - Job Coach, it’s important to embrace different backgrounds, experiences, and abilities. I believe that fostering an inclusive environment helps clients feel accepted and valued, which is vital for their success. Tailoring the approach according to individual needs ensures that everyone has the opportunity to thrive.

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How do you stay updated on employment trends relevant to your clients?

Staying updated on employment trends involves continuous research and networking. I attend workshops, webinars, and industry conferences, and subscribe to newsletters related to job markets relevant to my clients. Additionally, engaging in local community forums and discussions allows me to share insights and collect valuable information that can help my clients effectively.

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How do you ensure that your clients achieve sustainable employment?

Ensuring clients achieve sustainable employment begins with assessing their skills and interests, then matching these with suitable job opportunities. I maintain regular contact with clients post-placement to provide support and address any challenges they face. Building relationships with employers also allows me to advocate for my clients effectively, ensuring they're supported in their new roles.

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What role does communication play in your work as a WFA - Job Coach?

Communication is at the heart of my role as a WFA - Job Coach. Clear and open communication with clients helps build trust and understanding. It is equally important to maintain effective communication with employers to ensure they perceive our client's strengths. Regular feedback loops help fine-tune our approach and provide continuous improvement in the support provided.

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What is your approach to handling difficult conversations with clients or employers?

Handling difficult conversations requires sensitivity and tact. I approach these discussions with empathy, ensuring to acknowledge the other person's feelings and perspective. For clients, I provide constructive feedback and help them understand the path forward. With employers, I express our mutual goal of achieving success for the client while addressing any concerns openly and professionally.

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Why do you think you would be a good fit for the WFA - Job Coach position at atWork Australia?

I believe my empathy, drive, and commitment to making a difference align perfectly with the values of atWork Australia. I am enthusiastic about empowering individuals and facilitating their journey toward sustainable employment. With my experience and passion for helping others, I’m excited about the opportunity to contribute positively to the lives of our clients and the broader community.

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Full-time, on-site
DATE POSTED
March 29, 2025

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