DES - Job Coach

To become a Job Coach at atWork Australia, you should have at least one year of experience in customer service or a client-facing role. It's advantageous if you have experience working with individuals overcoming challenges, and a confident demeanor when liaising with stakeholders. Holding a current driver's license is also a requirement.

As a Job Coach at atWork Australia, your primary responsibilities will include encouraging clients through activities to support their job readiness, building relationships with local employers to source job opportunities, and ensuring all client interactions uphold compliance and contractual requirements. The role is centered around helping participants secure sustainable employment.

atWork Australia is committed to the ongoing career development of its Job Coaches. You will receive on-the-job training and have access to the MedHealth Academy that includes a tailored professional development plan. Additionally, there’s an opportunity to pursue a Certificate IV in Employment Services under certain conditions.

You can expect a supportive and friendly working environment at atWork Australia, which prioritizes collaboration and teamwork. The culture is designed to encourage high performance while fostering a fun atmosphere where everyone is committed to helping our clients thrive.

Yes, atWork Australia offers a range of benefits for Job Coaches, including job stability with guaranteed full-time hours, an achievable quarterly incentive scheme, and discounts on health insurance. Additional benefits also include access to psychology services, additional leave, and parental leave.

When building relationships with local employers as a Job Coach, it’s essential to understand their hiring needs first. I would initiate discussions to identify their requirements and present capable candidates from our pool. Demonstrating the unique skills and potential of our clients can create bridge-building opportunities that ultimately lead to successful placements.

In my previous role, I worked with a candidate who struggled with self-doubt. By setting small, achievable milestones alongside regular check-ins, I helped them gain confidence in their abilities. Celebrating these small successes provided the motivation needed to pursue their job search more vigorously, ultimately leading them to gain employment.

To ensure compliance with documentation in my role as a Job Coach, I believe in maintaining organized and consistent records. This involves using a checklist to confirm all documentation is complete after each client interaction and regularly reviewing compliance requirements. Additionally, I stay updated on any changes to regulations that might impact our processes.

Handling challenging conversations requires empathy and active listening. I approach these discussions openly, allowing clients to express their feelings. I aim to provide constructive feedback while reassuring them that setbacks are a part of the journey. Together, we then strategize on how to overcome those barriers and stay motivated.

The most important quality for a Job Coach is empathy. Understanding and relating to our clients’ challenges helps build trust, which is crucial for effective coaching. Additionally, being adaptable is key, as each client’s journey is unique and requires tailored support.

Encouraging clients to take ownership of their job search can be accomplished by empowering them to set their own goals and actively involve them in the process. I would equip them with the necessary tools and resources while instilling confidence in their skills to make informed decisions during their job search.

KPIs are crucial in measuring the effectiveness of my role as a Job Coach. They help in assessing our clients' progress and the overall success of our employment initiatives. By regularly reviewing KPIs, I can identify areas where clients may need more support and adjust our strategies to enhance outcomes.

Staying motivated in a challenging working environment requires a strong belief in the mission of connecting people to meaningful work. Focusing on the positive impact I make in clients' lives and celebrating their successes while also seeking support from colleagues helps maintain my motivation even on tough days.

For reverse marketing clients to employers, I tailor candidate presentations to highlight their strengths and how they meet the employers' needs. I would prepare customized pitches that include specific examples of the candidate's skills while proactively addressing any concerns an employer may have about their background.

Evaluating job fit during coaching sessions involves discussing the client's skills, interests, and desired work environment extensively. I use open-ended questions to guide exploration, and we might do mock interviews to simulate real job scenarios, allowing me to gauge their suitability for potential positions.