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WFA Job Coach (Entry Level)

Company Description

Who we are:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. 

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

This is an on-site position

The Position:

We have an exciting opportunity to join our Job Coach team in Albany. If you’re looking for work with purpose, that has the ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.

The Job Coach’s role is to guide our clients towards job-readiness and enabling opportunities for employment once they are ready for work. As one of our Job Coaches, you will be at the forefront of our services, working one-on-one with clients to provide support for a sustainable career. 

On a typical day as a Job Coach you might be:  

  • Encouraging and motivating participants through appropriate activities to find their own employment; 
  • Building relationships with local employers to source job opportunities for our clients; 
  • Reverse marketing clients to employers; 
  • Placing participants into sustainable employment leading to outcomes;  
  • Ensuring all activity is appropriately recorded, documented and adheres to compliance and/or contractual requirements; and 
  • Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process. 

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

Qualifications

Attributes and Experience:

  • Experience in customer service or a client facing role,
  • Happy and confident liaising with multiple external and internal stakeholders; 
  • Confident working to KPIs 
  • An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and 
  • Hold a current Drivers Licence.  

Additional Information

What we will give you:

  • On the job training as well as ongoing career development and national opportunities;  
  • Access to MedHealth Academy including your own professional development plan, inclusive of individual training and mentoring; 
  • Job stability and guaranteed full-time hours; 
  • Achievable quarterly incentive scheme; 
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.  

APPLY NOW 

If this sounds like the role for you, please select the ‘Apply for this job’ button to upload your resume. You can also find out more about atWork Australia here: www.atworkaustralia.com.au 

A fantastic place to work. 

atWork Australia strives to create a working environment that is supportive, friendly and focused on everyone working together as a team. We foster a fun yet high-performing culture, where we work together, collaborate, and help each other thrive. 

A passion for helping people. 

We put our clients, the people we support, at the center of all we do and don’t stop until they find a lasting and fulfilling job. If you have passion for helping people, the drive to successfully advocate for others, and a willingness to build relationships, applying for a role as a Job Coach might be your best move yet.  

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

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Average salary estimate

$55000 / YEARLY (est.)
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$50000K
$60000K

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What You Should Know About WFA Job Coach (Entry Level), Medhealth

At atWork Australia, we are on the lookout for a passionate and enthusiastic WFA Job Coach to join our vibrant team in Albany! In this entry-level role, you'll be at the heart of our mission to help Australians with disabilities, health conditions, or those needing extra support achieve their career aspirations. Picture this: you’ll be working one-on-one with clients, guiding them towards job readiness, motivating them through engaging activities, and supporting them throughout their journey into employment. As a Job Coach, you'll build strong relationships with local employers, sourcing exciting opportunities for our clients while ensuring every step of the process meets compliance and contractual standards. This is not just a job; it's a chance to make a real difference in people's lives and nurture their self-confidence as they navigate their career paths. You will enjoy a collaborative work environment with a diverse team committed to inclusion and empowerment. Plus, we provide ongoing career development, job stability, and numerous employee benefits. If you're eager to connect people with meaningful work and believe that every individual has the right to thrive, then this opportunity is perfect for you! Join us at atWork Australia, where your passion for helping others can truly shine.

Frequently Asked Questions (FAQs) for WFA Job Coach (Entry Level) Role at Medhealth
What does a WFA Job Coach at atWork Australia do?

As a WFA Job Coach at atWork Australia, you will guide clients towards job readiness, motivating them through tailored activities, sourcing job opportunities from local employers, and providing continuous support in their employment journey. Your role will involve building relationships, ensuring clients receive exceptional service, and adhering to compliance standards.

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What qualifications do I need to become a WFA Job Coach at atWork Australia?

To become a WFA Job Coach at atWork Australia, you should have experience in customer service or a client-facing role. Strong communication skills and the ability to liaise confidently with stakeholders are essential. A genuine passion for helping people and a current driver's license are also required. The role offers on-the-job training for the right candidate.

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How does atWork Australia support the career development of WFA Job Coaches?

atWork Australia is committed to the professional growth of its WFA Job Coaches. You will have access to MedHealth Academy, where you can create your own professional development plan, including individual training and mentoring opportunities, further enhancing your skills and career trajectory within the company.

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What is the work environment like for a WFA Job Coach at atWork Australia?

The work environment for a WFA Job Coach at atWork Australia is vibrant and collaborative. You will be part of a diverse team of employment services professionals who are passionate about making a difference. We foster a culture where support and teamwork are paramount, making it a fantastic place to grow both personally and professionally.

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What benefits do WFA Job Coaches receive at atWork Australia?

WFA Job Coaches at atWork Australia enjoy a range of benefits, including job stability with guaranteed full-time hours, an achievable quarterly incentive scheme, discounts for health insurance, access to psychology services, as well as the ability to purchase additional leave and paid parental leave. We value the well-being of our employees!

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Common Interview Questions for WFA Job Coach (Entry Level)
What motivates you to work as a WFA Job Coach?

Demonstrating your motivation is crucial. Talk about your passion for supporting individuals in achieving their career goals and how you believe in the potential of every person to succeed. Share specific experiences where you have helped others, emphasizing your commitment to fostering inclusivity and empowerment.

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How do you build relationships with clients and employers?

Building strong relationships is key in this role. Discuss your approach to active listening, empathy, and effective communication. Offer examples of how you have previously engaged with clients and employers, perhaps mentioning how you tailored your communication style to different personalities or situations.

Join Rise to see the full answer
Can you give an example of a time you successfully motivated someone?

Provide a specific instance where you motivated a person who was struggling, perhaps through encouragement or practical assistance. Highlight the strategies you used and the positive outcomes that resulted, demonstrating your ability to inspire and advocate for others.

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How do you stay organized and manage your time effectively?

Discuss your methods for organization, such as using digital tools or creating to-do lists to prioritize tasks. Emphasize your ability to balance various responsibilities, ensuring that all clients receive the support they need while meeting compliance and documentation requirements.

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What strategies would you use to help a client facing barriers to employment?

Explain your understanding of the barriers clients may face and your empathetic approach to addressing these challenges. You might share techniques for brainstorming solutions, leveraging community resources, and providing ongoing encouragement and support to help clients overcome obstacles.

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How do you handle difficult conversations with clients?

Facing difficult conversations is inevitable. Discuss your approach to maintaining professionalism, empathy, and openness during such dialogues. Provide an example of how you navigated a challenging conversation, ensuring that the client felt heard and valued while resolving issues constructively.

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Why do you believe work is for everyone?

This question tests your understanding of the inclusive values at atWork Australia. Share your belief in the power of work to foster a sense of purpose and belonging for individuals. Touch on your commitment to helping others find fulfilling work opportunities that align with their skills and aspirations.

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Describe a situation where you had to collaborate with a team.

Collaboration is essential in this role. Provide a detailed account of when you worked as part of a team to achieve a common goal. Emphasize communication, adaptability, and how you contributed to the team's success, showing your ability to work harmoniously with diverse colleagues.

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How do you ensure compliance while providing support to clients?

Highlight your attention to detail and understanding of compliance standards. Describe your methods for documenting all activities accurately while maintaining a high level of support for clients. Illustrate your balance between ensuring adherence to regulations and being client-focused.

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What do you think makes a successful Job Coach?

Discuss the qualities that make a successful Job Coach, such as empathy, adaptability, patience, and strong communication skills. Provide examples of how these traits have played a role in your interactions with clients in the past, shedding light on your capability to excel in this role.

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DATE POSTED
April 17, 2025

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