Director of RTSM

As the Director of RTSM at Medrio, your primary responsibilities include managing a team of Solutions Architects, supporting the sales team in meeting their RTSM targets, and developing strategic sales plans tailored to specific opportunities and accounts. Additionally, you will represent Medrio in the field and coordinate resources across various departments to achieve business objectives.

To qualify for the Director of RTSM position at Medrio, candidates should have a minimum of 5 years of successful RTSM leadership experience in the life sciences industry. Relevant experience in research and clinical trials, mobile health, and SaaS sales will also be beneficial. A Bachelor's degree is preferred.

The Director of RTSM plays a pivotal role in enhancing customer experience at Medrio by providing customer-led feedback to our product and marketing teams, assisting service and delivery teams for optimal engagement, and ensuring that the deployment of RTSM solutions meets customer needs effectively.

The Director of RTSM can expect to travel up to 40%, both domestically and internationally. This may include meetings with clients and attending industry events, making flexibility a key aspect of the role.

Medrio offers a competitive salary range of $175,000 - $200,000, and provides comprehensive employee benefits including coverage for medical, dental, vision, life, and long-term disability insurance. You'll also enjoy perks like gym membership subsidies, flexible work schedules, and unlimited paid time off (PTO), fostering a healthy work/life balance.

In your response, you might focus on developing value propositions, aligning sales plans with customer needs, and leveraging data to inform decision-making. Emphasizing teamwork and collaboration with cross-functional teams to maximize outreach could also be key.

Highlight your approach to creating win-win situations, your effective communication skills, and your ability to leverage insights from customer feedback to support negotiations. Mention any specific frameworks or techniques you've found effective.

Provide a concrete example that demonstrates your problem-solving skills, project management abilities, and how you facilitated inter-departmental collaboration to ensure overall success of the implementation.

Discuss skills like leadership, strategic thinking, communication, and the ability to navigate complex sales environments. Mention any specific software or tools you've used that are relevant to RTSM.

Mention strategies such as attending industry conferences, subscribing to relevant journals, participating in webinars, and networking with other professionals, showing your commitment to continuous learning and adaptation.

Explain your method for identifying opportunities through market research, customer feedback, and leveraging relationships in the industry to create a robust pipeline of potential sales.

Describe your vision of a high-performing sales team, emphasizing collaboration, specialization, and a proactive approach in addressing customer needs and driving results.

Discuss the importance of clarity, regular updates, and fostering open lines of communication to ensure that everyone is aligned towards common goals and to facilitate smoother project execution.

Talk about utilizing key performance indicators (KPIs), customer feedback, and other metrics to gauge success and inform future strategy adjustments.

Reflect on your passion for the life sciences industry and commitment to improving patient outcomes, emphasizing how this drives your professional achievements and leadership style.