Portuguese Speaking Customer Service for Hotel Reservations & Hospitality Depart

As a Portuguese Speaking Customer Service Representative at Mercier Consultancy, your primary responsibilities will include delivering high-quality customer service in Portuguese, managing hotel reservations, and addressing customer inquiries about accommodation options and amenities. You'll also document interactions in our CRM system and collaborate with hotel staff to resolve any issues that may arise, ensuring a seamless experience for each guest.

To qualify for the Portuguese Speaking Customer Service position at Mercier Consultancy, you should be fluent in both Portuguese and English, possess strong communication skills, and have a customer service focus. Experience in customer service, preferably in hospitality or hotel reservations, is preferred. Additionally, you should be detail-oriented and have good organizational skills.

Mercier Consultancy offers an attractive benefits package for the Customer Service Representative position, including a fully paid relocation package, health insurance, private health insurance, and two extra salaries per year. You'll also receive fully paid training, support in finding accommodation after your hotel stay, and a monthly performance bonus, making this an exciting opportunity!

The work environment for a Portuguese Speaking Customer Service Representative at Mercier Consultancy is fast-paced and dynamic, with a strong focus on teamwork and collaboration. You'll be part of a supportive team that values excellence in customer service, making it a great place for those who thrive in a hospitality-focused setting.

To prepare for an interview for the Portuguese Speaking Customer Service position at Mercier Consultancy, familiarize yourself with the company's values and services, review common customer service scenarios, and practice your responses in both Portuguese and English. Emphasizing your passion for hospitality and ability to resolve issues will also help you stand out.

When answering this question, focus on a specific situation where you used your problem-solving skills to turn a negative experience into a positive one. Clearly outline the steps you took and the outcome, emphasizing your ability to maintain a calm demeanor and provide excellent customer service.

In answering this question, discuss time management techniques you use, such as prioritizing urgent inquiries and utilizing support software. Highlight your ability to stay organized, multitask when necessary, and ensure each customer feels valued and heard.

To answer this, outline your methods for professional development, such as reading industry publications, attending webinars, or participating in training programs. Show enthusiasm for the hospitality industry and a commitment to continuous learning.

Highlight your interpersonal skills, such as active listening, empathy, and finding common ground. Explain how these techniques help create a positive experience for clients, leading to increased satisfaction and loyalty.

Discuss your approach to calmly reassure the client, actively listen to their concerns, and work towards a solution, whether it’s finding alternative accommodations, offering compensation, or escalating the issue to a supervisor. Emphasize your customer service skills and ability to turn a stressful situation into a manageable one.

Share personal stories about your passion for helping people and creating memorable experiences. Discuss how the hospitality industry aligns with your values and how being in a customer service role allows you to contribute positively to others’ experiences.

Talk about your constructive approach to feedback. Mention that you see it as an opportunity for growth and improvement. Describe a situation where you received feedback and how you used it to better your performance.

Frame your answer around your relevant skills, past experiences, and understanding of Mercier Consultancy’s commitment to high-quality service. Highlight your fluency in Portuguese, your customer service focus, and your aspirations within the hospitality industry.

List any specific CRM systems or support software you have used in prior positions. Explain how these tools helped you manage customer interactions effectively and how you can apply your knowledge at Mercier Consultancy.

Structure your response to show your understanding of the resolution process, including empathy toward the guest's feelings, gathering necessary information to fully understand the issue, and taking swift action to resolve the situation while keeping the guest informed throughout.