As a Business Banking Senior Relationship Liaison at M&T Bank, your main responsibilities include providing exceptional customer support, managing loan processing, and coordinating with business bankers and mortgage administrators. You'll be analyzing service enhancements, building strong customer relationships, and conducting sales opportunities, all while ensuring compliance with regulatory standards.

To qualify for the Business Banking Senior Relationship Liaison role at M&T Bank, candidates should have a Bachelor’s degree or equivalent experience along with at least four years of service experience. Experience in retail, commercial, or corporate credit loan processing is essential, along with proficiency in Microsoft Word and Excel.

The Business Banking Senior Relationship Liaison contributes significantly to customer satisfaction at M&T Bank by ensuring timely processing of loan applications, addressing customer inquiries with professionalism, and building lasting relationships that foster loyalty. Your proactive approach in identifying customer needs will help enhance the overall banking experience.

Important skills for a Business Banking Senior Relationship Liaison at M&T Bank include strong interpersonal and communication skills, proficiency in loan processing, problem-solving abilities, and a good understanding of banking regulations. These skills allow you to provide excellent service and effectively support business development representatives.

The pay range for the Business Banking Senior Relationship Liaison position at M&T Bank in Buffalo, NY, is between $20.94 and $34.91 per hour. Compensation is determined based on the candidate’s unique combination of skills, experience, and qualifications.

To build strong customer relationships, I prioritize active listening and understanding customer needs. I believe in regular follow-ups, personalized communications, and ensuring customers feel valued and heard. Demonstrating genuine care and proactivity helps to reinforce trust and loyalty.

When handling difficult customer inquiries, I remain calm and patient. I listen carefully to the customer's concerns, empathize with their situation, and work to find a solution that meets their needs. Effective communication is crucial, and I ensure to keep the customer informed throughout the process.

I have over four years of experience in retail and commercial loan processing, which has provided me with a solid understanding of the necessary documentation and compliance requirements. I am meticulous in my attention to detail and have consistently ensured timely loan processing while maintaining strong customer relationships.

In a busy work environment, I prioritize tasks by assessing urgency and importance. I often use a task management system to track deadlines and progress, ensuring that I focus on high-impact activities that align with team goals while remaining adaptable to any last-minute needs that arise.

In a previous role, a customer had a delay in their loan processing, which was causing frustration. I took the initiative to communicate directly with the involved departments, seeking updates. I kept the customer informed throughout the process and provided a solution that expedited their application, leading to a satisfied customer.

I have significant experience analyzing financial statements and preparing necessary loan documentation. This includes assessing loan eligibility and ensuring compliance with bank policies. My attention to detail ensures that every document is accurate to prevent delays in processing.

I stay informed on current banking regulations through continuous education and training. I also closely adhere to internal controls and regularly consult with compliance resources within the bank to ensure all documentation and processes meet required standards.

I've successfully utilized relationship building and proactive outreach as sales techniques. By understanding customer needs and market trends, I can tailor suggestions that align with their goals, creating win-win situations that lead to new sales opportunities.

Monitoring and managing portfolio activity involves analyzing performance metrics regularly and identifying any delinquencies or anomalies. I use statistical data to inform decisions and collaborate with internal teams to rectify any issues promptly, ensuring portfolio health.

Teamwork is crucial in my role as a Business Banking Senior Relationship Liaison. Collaboration with business bankers, mortgage administrators, and other departments enables us all to provide seamless service to customers. Sharing insights and supporting one another strengthens our overall performance and customer satisfaction.