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Mortgage Processor III

Overview:

Seasoned processor with a strong analytical ability to assess conventional and government loan requests based on a thorough knowledge of product, underwriting, and investor guidelines.  Serve as the communication liaison between the customer and M&T’s Mortgage department. Directly assist customers as required in a prompt, courteous and professional manner.  Responsible for adherence to compliance guidelines and to the requirements of federal registration under the SAFE Act.

Primary Responsibilities:

  • Maintain effective and professional communication with all necessary parties involved in a new loan application, including the customer, broker, all co-workers, and other external partners  to ensure a seamless and positive experience  
  • Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application  i.e.:  Verification of Employment, IRS Transcripts, title search, appraisal, bank statements, etc.
  • Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
  • Monitor, update and analyze credit reports, appraisals, income documentation, and all verifications to ensure they adhere to product, underwriting and investor guidelines.
  • Perform other administrative duties supporting the origination department including, but not limited to:  preparing and mailing commitment letters, review title and homeowner’s insurance, mailing loan suspend notices, providing the closing attorney with additional documentation, and all applicable processing checklists.
  • Ability to scrutinize a loan application to assess qualification, and is able to restructure a loan or recommend solutions.
  • Empowered to review and accept loan conditions based on underwriter requirements.
  • Ensures adherence to all regulatory requirements and guidelines. 
  • Strong analytical/mathematical background to evaluate changes to borrower’s current fee structure, allowable changes to those fees and the re-creation of the required regulatory documents.

Scope of Responsibilities:

Work closely with both Internal and External Customers such as co-workers, borrower(s) and Loan Officers.

Responsibility to establish and  maintain federal registration requirements outlined in the SAFE Act.

Supervisor/Managerial Responsibilities:

Education and Experience Required:

Associates Degree or two years equivalent work experience.

Two to three years prior mortgage processing or underwriting experience.

Education and Experience Preferred:

Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.

Ability to make sound decisions based on information provided.

Knowledge of Product, Investor and Compliance Requirements.

Versatility and flexibility working within an ever changing fast paced mortgage environment.  

Adapting to new policies and procedures to improve processes and workflow.

Ability to function independently within time constraints.

Excellent verbal and written communication skills.

Highly organized with the ability to multitask.

Strong attention to detail.

Prioritization of daily workload.

Ability to work in a team environment.

Strong work ethic, reliable and dependable.

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

Average salary estimate

$51478 / YEARLY (est.)
min
max
$38600K
$64356K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mortgage Processor III, MTB

Join M&T Bank as a Mortgage Processor III in the picturesque area of Williamsville, NY! This role is perfect for seasoned professionals with a knack for analytical thinking, diving deep into both conventional and government loan requests. As a Mortgage Processor III, you’ll be the friendly communication bridge between customers and our dedicated mortgage department, ensuring everyone is informed and at ease throughout the New Loan application process. Your daily tasks will include essential paperwork coordination, closely monitoring credit reports, and timely communications with customers, brokers, and co-workers to make the loan processing journey as smooth as possible. You’ll have the opportunity to critically assess loan applications and even propose restructuring solutions when necessary. Compliance is key, and you’ll be committed to upholding federal guidelines outlined in the SAFE Act while navigating the dynamic landscape of mortgage processing. With your strong attention to detail and superb multitasking capabilities, you’ll support our origination department with everything from commitment letters to adjusting regulatory documents. With your past experience of 2-3 years in mortgage processing or underwriting and an associate degree, you’ll find this role to be both challenging and rewarding. You'll thrive in a fast-paced environment where adaptability and teamwork reign supreme. If you're ready to make a difference and grow your career with M&T Bank, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Mortgage Processor III Role at MTB
What are the responsibilities of a Mortgage Processor III at M&T Bank?

As a Mortgage Processor III at M&T Bank, you'll manage the entire loan application process by coordinating effectively with customers, brokers, and internal departments. Your responsibilities will include gathering necessary documentation, ensuring compliance with guidelines, monitoring credit and income verification processes, and communicating any irregularities promptly to maintain a seamless loan approval experience.

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What qualifications do I need to apply for the Mortgage Processor III position at M&T Bank?

To qualify for the Mortgage Processor III position at M&T Bank, candidates typically need an Associate's Degree or equivalent work experience, along with 2-3 years of prior mortgage processing or underwriting experience. A strong background in PC skills, especially proficient use of Excel and Word, is also essential in this role.

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How does M&T Bank ensure compliance for the Mortgage Processor III role?

M&T Bank emphasizes the importance of compliance in the Mortgage Processor III role by ensuring employees understand and adhere to regulatory requirements and the SAFE Act. The role includes scrutinizing loan applications for compliance with investor guidelines and federal standards, which helps maintain high quality and ethical advisory standards within the mortgage process.

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What skills are necessary for success as a Mortgage Processor III at M&T Bank?

Success as a Mortgage Processor III at M&T Bank hinges on strong analytical and communication skills, a keen eye for detail, and the ability to multitask in a fast-paced environment. Prioritization of tasks, teamwork, and adaptability to changing policies are also vital skills that will support your success in this dynamic role.

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What is the pay range for the Mortgage Processor III position at M&T Bank?

The pay range for the Mortgage Processor III position at M&T Bank varies between $18.57 and $30.95 per hour, based on the individual’s unique blend of skills, experience, and knowledge. This competitive pay reflects M&T Bank's commitment to fair and transparent compensation in the mortgage processing market.

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Common Interview Questions for Mortgage Processor III
How do you prioritize tasks as a Mortgage Processor III?

In your answer, emphasize your ability to assess workload based on deadlines and importance. Discuss organizational tools you use to manage your daily tasks effectively and cite examples where you've successfully handled multiple responsibilities simultaneously.

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Describe your experience with regulatory compliance in mortgage processing.

Share specific instances where you've ensured compliance with regulations in your previous roles. Highlight your familiarity with federal guidelines like the SAFE Act and how you stay updated on changes affecting the mortgage processing field.

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Can you explain how you'd handle a situation involving discrepancies in a loan application?

Illustrate your methodical approach to identifying issues in loan applications. Discuss how you would communicate any discrepancies to the relevant parties, ensuring transparency and maintaining team communication to resolve the situation efficiently.

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What software tools do you use in your mortgage processing work?

Mention specific software and tools that you are proficient in, such as Excel, Word, or any specialized mortgage processing software. Explain how each tool aids in increasing your productivity and accuracy in handling mortgage applications.

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How do you ensure effective communication with clients and other stakeholders?

Demonstrate your communication strategies, such as setting regular updates via phone or email, actively listening to client concerns, and providing clear and concise information to stakeholders, ensuring a smooth loan process.

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What would you do if you faced a tight deadline for loan processing?

Describe your time management skills, including how you assess the workload and prioritize tasks. Share how you remain calm under pressure and the proactive steps you would take, such as requesting help or reallocating resources if needed.

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How do you keep up with changes in mortgage industry regulations?

Mention your strategies for staying informed about industry changes, such as attending training sessions, subscribing to mortgage news outlets, or participating in professional organizations. Ensure you highlight the importance of ongoing education in maintaining compliance and providing excellent service.

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What techniques do you use to evaluate a borrower’s eligibility?

Discuss the analytical methods and tools you utilize to assess borrower qualifications, including reviewing credit reports, income verification, and understanding lender guidelines. Provide an example of a past scenario where you successfully evaluated a borrower's eligibility.

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What is your approach to customer service in mortgage processing?

Emphasize the importance of delivering empathetic and timely support to clients. Share examples of previous experiences where you went above and beyond for a client to ensure their needs were prioritized throughout the mortgage process.

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Describe a challenging situation you faced while processing a loan and how you resolved it.

Use a specific example to illustrate your problem-solving skills. Discuss the challenges encountered, the steps you took to address them, and the positive outcome resulting from your efforts, showing your capability and determination.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

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