As a Teller at M&T Bank in Windsor, VT, your key responsibilities will include processing a variety of financial transactions accurately and efficiently, adhering to the established customer service standards, engaging in lobby management, and providing digital demonstrations to educate customers on available services. You'll also handle escalated customer service issues, manage operational activities, and ensure compliance with internal controls and regulatory standards.

To apply for the Teller position at M&T Bank, you should have a high school diploma or equivalent (GED) and at least six months of customer service experience, which includes data entry and/or cash handling. Strong verbal communication skills, exceptional customer service abilities, and proficiency in internet user-level technology are also essential qualifications that will help you succeed in this role at M&T Bank.

As a Teller at M&T Bank, you'll need to demonstrate excellent interpersonal skills, strong time management abilities, and a knack for prioritization. Being well-organized and having a proven capability to deliver exceptional customer service are key skills. Additionally, having digital fluency and critical thinking skills will help you support the company’s culture and manage routine customer problems effectively.

When you start as a new Teller at M&T Bank, you'll undergo comprehensive training that covers operational policies, customer service standards, and compliance requirements. This training is designed to ensure you feel confident in your ability to handle customer transactions and service inquiries. You'll learn how to effectively engage with customers, manage lobby operations, and become knowledgeable about various banking products and services to assist in their needs.

At M&T Bank in Windsor, VT, the pay range for the Teller position is between $18.00 and $25.76 hourly. Your specific compensation will be determined based on your unique combination of knowledge, skills, and experience, ensuring that you are recognized fairly in line with market standards.

In answering this question, you should highlight relevant experiences where you managed cash transactions in previous roles. Discuss your accuracy in balancing cash drawers, how you ensure adherence to security protocols, and any instances where your attention to detail prevented errors.

When addressing this question, convey your approach to de-escalating situations by remaining calm and empathetic. Share a specific example where you resolved an issue effectively, emphasizing your listening skills and ability to provide suitable solutions to meet customer needs.

To answer this question, discuss your time management skills and the systems you implement to prioritize tasks, such as creating checklists or setting reminders. You might mention your ability to multitask while maintaining accuracy, and provide an example of how you successfully navigated busy periods in previous jobs.

In response to this question, you can discuss your understanding of key regulations like AML and BSA, and emphasize your commitment to upholding compliance standards. Provide examples of previous training or experiences where you effectively followed procedures related to compliance.

This is your chance to showcase your enthusiasm for the role! Express your interest in the banking industry and mention what specifically drew you to M&T Bank, such as its reputation for excellent customer service or its commitment to employee growth. Share how your skills align with the bank's mission and culture.

Your response should highlight your ability to identify customer needs and present relevant digital banking products confidently. Discuss how you would provide demonstrations or tutorials, ensuring customers understand the benefits and how they can use these tools to enhance their banking experience.

Discuss your approach to handling sensitive topics with empathy and professionalism. Emphasize your listening skills, and explain how you would gently inform the customer and explore alternative solutions, such as setting up an overdraft option or discussing their account status.

When answering this question, define exceptional customer service in your own words and provide concrete examples. Discuss traits like responsiveness, attentiveness, and personalization, and relate how you’ve applied these in previous roles to create positive customer experiences.

In your response, demonstrate your ability to remain calm under pressure and prioritize safety. Discuss emergency protocols you would follow, and emphasize your readiness to assist customers and colleagues while effectively communicating with management and emergency services.

This is a good opportunity to express your understanding of the role. Highlight qualities like empathy, adaptability, and a strong customer-oriented mindset. Provide examples of how you embody these traits and how they align with the values of M&T Bank.