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Communications Specialist

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Job Description

THIS POSITION IS OPEN TO EMPLOYEES CURRENTLY SERVING AS A PERMANENT CUSTOMER INFORMATION REPRESENTATIVE OR FILED FOR THE CURRENT CIVIL SERVICE EXAM.

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.
- Commitment: Dedicated to the mission at all times
- Accountability: Responsible to each other and the community
- Resilience: Adapt in the face of adversity
- Excellence: Achieve and maintain the highest quality
- Service: Innovate to meet evolving needs

Under the general direction of the Assistant Director of Communication Operations and specifically under the supervision of a Communications Supervisor, incumbent will receive and facilitate both the screening and assignment of reported deaths and the triage and deployment of all other incoming calls, as appropriate. Duties will include but are not limited to:

- Answer telephones and obtains vital information from law enforcement agencies, various medical facilities, funeral homes, hospital nursing homes, and the public.
- Accurately enters data into OCME's “Case Intake” computerized data-base system.
- Notifies Medicolegal Investigators of their assigned cases and all pertinent information necessary to investigate that case
- Provide all pertinent information necessary to the Medical Examiner Transport Team to recover assigned cases.
- Provide all pertinent information necessary to agency staff to support high profile and / or emergency operations.
- Other duties as assigned

CUSTOMER INFORMATION REP - 60888

Qualifications

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Communications Specialist, City of New York

As a Communications Specialist at the Office of Chief Medical Examiner in New York, NY, you'll play a crucial role in facilitating communication during sensitive times. Your main responsibilities will involve answering calls from law enforcement agencies and medical facilities, collecting vital information, and entering data into our comprehensive computerized system. Your attention to detail will help notify Medicolegal Investigators of their assigned cases, ensuring they have all the information needed for investigations. You’ll also work closely with various teams to support high-profile emergency operations, bringing your excellent communication skills to the forefront. We're looking for someone with a commitment to service, accountability, and a dedication to excellence. If you're an adaptable problem-solver with a background in customer service or public information, you’ll find a fulfilling career with us that values your contribution to the community. Join us in making a difference every day!

Frequently Asked Questions (FAQs) for Communications Specialist Role at City of New York

What are the main responsibilities of a Communications Specialist at the Office of Chief Medical Examiner?

As a Communications Specialist at the Office of Chief Medical Examiner, your primary responsibilities include answering telephones to obtain vital information from law enforcement, medical facilities, and the public. You will accurately enter data into the OCME’s computerized database, notify Medicolegal Investigators of their assigned cases and pertinent information, and provide support for high-profile emergency operations.