Senior Application Support Engineer

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.

The Life Insurance production team is supporting the BPCE Offers around life insurance products.  They use more than 300 applications to promote Life Insurance offers to individuals, professionals, and retail clients from banks of the BPCE Group (Banques Populaires, Caisse d’Epargne, Bred…).  
The team is in charge of applications deployed in BP and CE agencies as well as end-user, backoffice and business applications to provide life, retirement, wealth transfer and death insurance products. This perimeter is required to provide 24/7 support due to its online digital banking activities and the execution of CFT’s control/maintenance and night tasks. 

These platforms run mainly on Linux system, Windows OS and public Cloud IAAS/PAAS such as Azure, AWS and GCP. Most applications are based on a third-party web architecture with Jboss/IBM HTTP Server, Tomcat and PHP with several database Oracle Exadata, mysql and sqlserver. 

The ODS and Datawharehouse are built with Informatica ETL and used by several reporting tools suc SAS, IBM Cognos, SAS, PowerBI or Data Labs on GCP. All Installations are made with devops mindset with XLDeploy/XLRelease for continuous delivery and release management we also help dev teams to use build tools like Jenkins, artifactory, bitbucket. 

We are looking for a Senior Application Support Engineer in WEB Application to work within our Dev application support team. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups. 

Missions: 

• Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions  

• Ensure the availability of technical resources

• Analyze and correct incidents in levels 2 and 3  

• Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams  

• Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions. 
• Maintain information system applications in operational condition for quality, productivity and security. 
• Analyze the operational risks and customer impacts of its area of responsibility
•  Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)  
• Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality). 
• Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers. 
• Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.). 
• Contribute to reliability, securing and optimising security in its area of responsibility  
• Offering innovative solutions to improve the performance of its area of activity  
• Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility 
• Specificities for integration activities  
• Participate in the design and/or choice of solutions (or software package)  
• Participate in the production of information system evolutions  
• Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications  
• Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components  
• Actively participate in the certification 

In addition, for the Packaging activities  

Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the released versions, manage the repository of the platform (object reference and configuration) 

In addition, for the approval activities  

• Ensure the approval of the various software, perform the acceptance, validation, installation and provision of components, and perform the technical tests and reception. 
• Perform delivery of the application (deliverables: documentation, components, etc.). 

Specificities for support activities  

• To ensure that the IT working environment of users is maintained in operational condition by providing assistance, advice, information and training. 
• Actively contribute to continuous improvement by relaying the voice of users to competent technical teams. 
• Can contribute to the evolution of the IS by being involved in projects with an impact on the supported work environment.

What we’re looking for 

Qualifications and Hard Skills:

• Minimum 10 years of experience on IT Project , web applications, manage migration from websphere to jboss for example,  

• Good experience in IT web project based on 3-tier architecture 

• Good knowledge on both Linux and Windows environments; 

• Good knowledge of scripting languages (Shell, Python and/or PowerShell); 

• Good knowledge of monitoring tools for web and java applications (Zabbix, Grafana, Appdynamics, ELK…); 

• Good knowledge of security : SSL certificates, reverse proxy, loadbalancing, firewall, active directory… 

• General knowledge of deployments tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory, Openshift, Docker…) 

• Good knowledge of ControlM 

• Good networking knowledge. 

Soft Skills:

• Proficiency in English at a minimum B2 level (mandatory)
• Proficiency in French at a minimum B2 level is a plus
• Strong organizational and project management skills
• Good experience in Agile & DevOps methodology
• Excellent verbal communication skills
• Good problem solving skills and attention to detail
• On-call required

Candidate’s Journey: 

Following your online application, you’ll be contacted by one of our Talent Acquisition Specialists. The next steps would be to meet our business experts (Team Leaders and Team Managers), welcome and onboard you into the Team. 

Few other things you should know: 

This career opportunity is based in Porto, right in the heart of the city, and offers a hybrid working model. 

Last but not least, we invite you to discover what a day in your like could look like: 

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path. 

 
Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!). 

Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights. 

  
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.