Bilingual Customer Service Specialist -

The Bilingual Customer Service Specialist at Nielsen primarily conducts phone surveys, supports scheduling, and facilitates data collection while providing excellent customer service. This involves troubleshooting basic technical issues and maintaining confidentiality of information. Your role will also require you to engage effectively with customers to motivate them to respond to our initiatives.

To apply for the Bilingual Customer Service Specialist role at Nielsen, you must be fluent in both English and Spanish, both written and spoken. Additionally, experience in customer service or call centers and strong communication skills are essential. A self-motivated approach to working independently will also serve you well in this fast-paced environment.

As a Bilingual Customer Service Specialist at Nielsen, you can expect a hybrid work environment, which combines both in-office work and remote flexibility. Most of your time will be spent in our modern office equipped with great amenities. This setup allows for a balance between collaborative teamwork and independent performance capabilities.

Nielsen offers a competitive benefits package for Bilingual Customer Service Specialists that goes beyond legal requirements. This includes 9% grocery vouchers, financial support for internet connectivity, a 13% savings fund, medical coverage, life insurance, vacation bonuses, and flexible work hours to tailor your schedule according to your lifestyle.

At Nielsen, maintaining confidentiality and data security is a top priority. Bilingual Customer Service Specialists are trained to handle sensitive information discreetly, ensuring compliance with all relevant laws and guidelines while performing their duties. This commitment protects our clients and reinforces trust in our established legacy.

In handling difficult customers, it's important to remain calm and empathetic. Listening actively to their concerns helps to make them feel heard, and responding with a solution-oriented approach demonstrates your commitment to resolving their issues effectively.

When discussing improvements you've made in customer service, share a concrete example where your actions led to higher customer satisfaction, such as implementing a feedback system that allowed for continuous improvement based on client insights.

To manage time effectively in a fast-paced environment, I prioritize tasks based on urgency and impact, use digital tools for reminders, and break larger projects into smaller, manageable tasks that can be tackled systematically.

To ensure accuracy in conducting surveys and collecting data, I double-check my work, cross-reference information, and adhere strictly to the guidelines set forth for data entry, making sure to confirm details with customers as needed.

Key qualities for a Bilingual Customer Service Specialist include fluency in both languages, strong communication and interpersonal skills, patience, empathy, and the ability to think critically to resolve issues swiftly and efficiently.

Express genuine interest in Nielsen's mission and values, emphasizing your passion for media insights and your desire to help enhance the customer experience through effective communication and customer service.

Dealing with stress during peak call times involves taking deep breaths, staying focused on one call at a time, and reminding myself to stay positive. Employing stress-relief techniques and maintaining a supportive approach to colleagues can also alleviate pressure.

I'm motivated to deliver high-quality customer service by the knowledge that my efforts can significantly impact customers' experiences. Understanding their needs and providing effective support leads to satisfaction, which drives my commitment to excellence.

Adapting my communication style involves being attentive to cues from the customer, adjusting my tone to match their level of understanding, and utilizing culturally relevant references when necessary to foster a connection and enhance clarity.

My greatest strength as a Bilingual Customer Service Specialist lies in my ability to communicate effectively in both English and Spanish, allowing me to connect with a diverse range of customers and address their needs with empathy and professionalism.