Retail Associate |Falls City Market| Part Time

As a Retail Associate at Falls City Market, your primary responsibilities include operating the POS terminal for sales transactions, restocking merchandise, and maintaining welcoming visual displays. You will engage with guests to ensure they have a pleasant shopping experience and uphold customer satisfaction by adhering to our Moments of Service standards. Furthermore, you'll assist in maintaining a clean work environment and will be responsible for inventory management and organizing merchandise.

While previous retail experience is preferred for the Retail Associate role at Falls City Market, it is not mandatory. We value personality, enthusiasm, and customer service skills just as much. If you have a passion for retail and enjoy working in a dynamic environment, we encourage you to apply!

To be considered for the Retail Associate position at Falls City Market, you should ideally have a GED or high school equivalent. Certification in STAR and Food Handlers is required. You'll also need to be physically capable of standing for long periods and moving up to 25 lbs, along with strong customer service abilities.

A successful Retail Associate at Falls City Market will possess excellent customer service skills, sales abilities, and effective communication. You'll also need to have a keen attention to detail, be organized, and have the ability to operate a POS system efficiently. A positive attitude and the ability to work well in a team environment are essential to succeed in this role.

At Falls City Market, we prioritize complete customer satisfaction through our Moments of Service standards. As a Retail Associate, you will greet customers warmly, provide assistance with inquiries, and ensure that the marketplace is attractive and organized. Your proactive approach to creating a positive shopping experience is key to our success.

When faced with a difficult customer, it's essential to listen to their concerns attentively and empathize with their situation. I would remain calm and courteous, offering solutions where possible. Demonstrating genuine care for their experience can often turn a negative situation into a positive outcome.

To ensure a clean and organized retail area, I would implement a daily cleaning checklist and regularly inspect the space for maintenance needs. Keeping shelves stocked and merchandise displayed properly helps create a welcoming atmosphere that resonates positively with customers.

In a previous role, a customer was searching for a specific item that was nearly out of stock. I took the initiative to check the backroom and found a few leftover items. I ensured the customer left with what they wanted, which not only met but exceeded their expectations.

In a busy shift, I would focus on customer-facing tasks first, ensuring guests are attended to promptly. After customer engagement is prioritized, I would then tackle inventory management and restocking, keeping an eye out for any cleaning needs that may arise.

Excellent customer service hinges on clear communication, active listening, and genuine friendliness. It’s important to ensure customers feel valued and understood, contributing to an overall positive experience that encourages them to return.

During slower periods, I stay motivated by focusing on improving the retail space, reorganizing displays, or learning more about the products we sell. Engaging with team members about strategies to enhance customer service also helps create a positive atmosphere.

I prioritize my tasks based on urgency and customer impact. I remain organized and focused, ensuring that I can manage several responsibilities without compromising quality in customer interactions or store upkeep.

I want to work at Falls City Market because it combines my passion for customer service with a dynamic environment that celebrates local culture. I believe in creating memorable experiences for guests, and being part of a team that captures the essence of Louisville excites me.

A good team player in retail should be communicative, open to feedback, and supportive of colleagues. Collaboration is key in creating a seamless customer experience, and understanding the importance of teamwork helps create a positive work atmosphere.

My previous coworkers would likely describe me as friendly, reliable, and helpful. I strive to build good relationships within my team and believe that fostering a supportive work culture is vital for both employee satisfaction and customer service.