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Strategic Account Manager - job 4 of 11

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

Job Description

Your Career

The  Strategic Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.  This role is a significant driver of company revenue and growth. You’re responsible for leading and driving new engagements within our largest revenue producing clients. As an experienced and dynamic sales professional, you’re 

We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

  • You will own revenue expansion within Palo Alto Networks’ largest clients
  • You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
  • Your consultative selling experience will identify business challenges and create solutions for our customers
  • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
  • Create clear goals and complete accurate forecasting through developing a detailed territory plan
  • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
  • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
  • Travel as necessary within your territory, and to company-wide meetings

Qualifications

Your Experience

  • Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry -  SASE technology is preferred
  • Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
  • Technical aptitude for understanding how technology products and solutions solve business problems
  • Identifies problems, reviews data, determines the root causes, and provides scalable solutions
  • Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
  • Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
  • Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
  • Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Motor-Vehicle Requirement: 
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so.  If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license. 

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Strategic Account Manager, Palo Alto Networks

Join Palo Alto Networks as a Strategic Account Manager in Ontario, CA, where your passion for cybersecurity will make a significant impact. In this dynamic role, you'll partner with our largest clients to enhance their digital security landscape, serving as a trusted advisor throughout their journey toward stronger threat prevention. Your consultative selling approach will be crucial in identifying customer challenges and presenting tailored solutions that not only meet their immediate needs but also drive revenue growth for the company. As an experienced sales professional, you will lead and orchestrate complex sales cycles, leveraging a deep understanding of SaaS architectures and the security industry to build compelling value propositions. You'll collaborate with internal teams and channel partners, ensuring that our clients receive the best service. Staying updated with industry trends will empower you to position our best-in-class solutions effectively. This role requires you to take ownership of revenue expansion while developing actionable plans to meet clear goals and forecasts. Your contributions will directly influence our mission to protect the digital way of life, making every day at Palo Alto Networks an exciting challenge.

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at Palo Alto Networks
What are the main responsibilities of a Strategic Account Manager at Palo Alto Networks?

As a Strategic Account Manager at Palo Alto Networks, your primary responsibilities include owning revenue expansion within our largest clients, driving and orchestrating complex sales cycles, and identifying business challenges for your customers. You will work closely with internal teams to deliver tailored cybersecurity solutions and ensure customer satisfaction throughout the sales process.

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What qualifications are required for the Strategic Account Manager role at Palo Alto Networks?

To qualify for the Strategic Account Manager position at Palo Alto Networks, candidates should have experience and knowledge of SaaS-based architectures, ideally within the networking or security industry. Expertise in selling complex solutions and familiarity with consultative sales techniques are crucial, along with strong problem-solving skills and the ability to cultivate relationships with channel partners.

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How does Palo Alto Networks support its Strategic Account Managers in their roles?

Palo Alto Networks provides various resources to support its Strategic Account Managers, including access to updated research, sales libraries, and advanced sales tools. The collaborative team environment encourages knowledge sharing and offers ongoing learning opportunities, ensuring that you are well-equipped to succeed in addressing complex cybersecurity challenges.

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What type of sales experience is preferred for the Strategic Account Manager position at Palo Alto Networks?

The preferred sales experience for the Strategic Account Manager position at Palo Alto Networks includes a proven track record in consultative selling and value selling, especially with complex SaaS solutions. Familiarity with the security landscape and knowledge of SASE technology is highly valued, as it allows you to offer tailored solutions to our clients' unique challenges.

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Is travel required for the Strategic Account Manager role at Palo Alto Networks?

Yes, the Strategic Account Manager role at Palo Alto Networks may require travel within your designated territory and to company-wide meetings. Reliable transportation and a valid driver's license are necessary to support business meetings and events as part of your responsibilities.

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Common Interview Questions for Strategic Account Manager
What strategies do you use for consultative selling as a Strategic Account Manager?

In consultative selling, I've found that asking open-ended questions to uncover client needs and pain points is key. By understanding their challenges thoroughly, I can align Palo Alto Networks' solutions with their objectives, fostering trust and encouraging long-term relationships.

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How do you approach complex sales cycles effectively?

I approach complex sales cycles by breaking them down into manageable milestones. I ensure clear communication across teams and establish a structured timeline for each phase. Additionally, I actively engage with stakeholders to keep the momentum going and address any concerns early on.

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Can you describe your experience with SaaS-based architectures?

My experience with SaaS-based architectures primarily comes from previous roles where I sold integrated cybersecurity solutions. I’ve developed a strong understanding of how these frameworks operate and their implications for security, allowing me to effectively demonstrate solutions to clients.

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What do you consider when creating a territory plan?

When creating a territory plan, I analyze market trends, client needs, and competitive landscapes. I set clear revenue goals, develop strategies for engagement, and prioritize high-potential accounts to maximize results while ensuring alignment with overall business objectives.

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How do you stay informed about industry trends relevant to your clients?

I stay informed about industry trends through regular reading of cybersecurity publications, attending seminars, and participating in online forums. Networking with peers and engaging with clients also provides valuable insights into emerging challenges and solutions in the cybersecurity space.

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What is your approach to building relationships with channel partners?

Building relationships with channel partners involves open communication, regular check-ins, and collaboration on joint marketing initiatives. I believe in creating win-win scenarios where both parties benefit from shared insights and growth opportunities.

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Describe how you handle objections from clients during the sales process.

When handling objections, I first listen carefully to understand the client's concerns. I then address these objections with factual information and case studies that highlight how our solutions can mitigate their risks, ultimately turning objections into opportunities.

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How do you prioritize your tasks and manage your time effectively?

I prioritize my tasks by assessing their urgency and impact on my goals. I use project management tools to track progress and deadlines, which helps me maintain a high level of organization and ensures that I focus on activities that drive results.

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What role does team collaboration play in your sales approach?

Team collaboration is essential in my sales approach; it allows us to leverage diverse strengths and expertise. I foster collaboration by encouraging open dialogue among team members, ensuring that everyone contributes to creating the best possible solutions for our clients.

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Why do you want to work at Palo Alto Networks as a Strategic Account Manager?

I want to work at Palo Alto Networks because I admire the company's commitment to innovation and excellence in cybersecurity. The opportunity to partner with clients to address pressing security challenges aligns with my passion for technology and desire to make a meaningful impact.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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DATE POSTED
March 28, 2025

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