Director, Services Engineering

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023 and is processing over $30B in payments annually. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

As the Director of the Services team, you will have significant responsibility, leading a team whose code moves and accurately accounts for billions of dollars, and helping to shape the future of our software platform

• Demonstrating technical leadership and guiding a team of engineers to produce high-performance, reliable, and secure services
• Supporting and improving a portfolio of existing production services implemented in Go
• Collaborating cross-functionally with other teams, ensuring that technical plans align with business objectives and meet our compliance obligations
• Developing a deep understanding of PayNearMe’s business domain and processes
• Identifying, evaluating, and proposing strategies to manage risk and tradeoffs in the development process
• Enabling engineers to do their best work by coaching, mentoring, and creating a healthy team culture
• Working with each team member to identify areas for growth and develop their careers according to their goals
• Defining engineering requirements in partnership with product management, organizing and scoping work effectively
• Demonstrating technical leadership and guiding a team of engineers to produce high-performance, reliable, and secure services
• Supporting and improving a portfolio of existing production services implemented in Go
• Collaborating cross-functionally with other teams, ensuring that technical plans align with business objectives and meet our compliance obligations
• Developing a deep understanding of PayNearMe’s business domain and processes
• Identifying, evaluating, and proposing strategies to manage risk and tradeoffs in the development process
• Enabling engineers to do their best work by coaching, mentoring, and creating a healthy team culture
• Working with each team member to identify areas for growth and develop their careers according to their goals
• Defining engineering requirements in partnership with product management, organizing and scoping work effectively

• 5+ years of experience in software engineering and 3+ years in management
• Working knowledge of service design principles, patterns, and operational technology (such as Kubernetes)
• Exceptional ability to communicate effectively with a variety of stakeholders, both technical and nontechnical
• Demonstrated track record of making practical decisions with good judgment when faced with design constraints or tradeoffs
• Respect and support for team members of all levels and backgrounds, with openness to both teaching and learning
• 5+ years of experience in software engineering and 3+ years in management
• Working knowledge of service design principles, patterns, and operational technology (such as Kubernetes)
• Exceptional ability to communicate effectively with a variety of stakeholders, both technical and nontechnical
• Demonstrated track record of making practical decisions with good judgment when faced with design constraints or tradeoffs
• Respect and support for team members of all levels and backgrounds, with openness to both teaching and learning

Preferred Experience:

• Payments, financial applications, or other industry subject to significant regulation
• Hands-on experience with the Go and/or Ruby programming languages
• Experience with gRPC, NATS, or other high-performance messaging systems
• Maintaining a large, complex application over an extended period of time
• Preferred Experience:
• Payments, financial applications, or other industry subject to significant regulation
• Hands-on experience with the Go and/or Ruby programming languages
• Experience with gRPC, NATS, or other high-performance messaging systems
• Maintaining a large, complex application over an extended period of time

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 4-6x / year in-person team meet-ups 

Salary Range: $210,000 - $235,000

PayNearMe strives to create a workplace where all employees thrive. We welcome candidates from all backgrounds, experiences, and perspectives. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. If you meet the majority of the qualifications and bring enthusiasm for the role, we encourage you to apply. 

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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