Sales Account Manager

As a Sales Account Manager at Pion, you'll manage a portfolio of 30-40 client accounts, leading renewal processes while identifying upsell and cross-sell opportunities. You'll conduct daily meetings with clients, develop tailored campaign plans, and collaborate with cross-functional teams to ensure a seamless delivery of services that meet client objectives.

To be a successful Sales Account Manager at Pion, you should have a proven track record of managing account renewals and driving upsells. Experience working with mid-market to enterprise-level clients is essential, accompanied by strong relationship management skills and the ability to leverage data for optimized deal strategies.

Pion is dedicated to personal growth, offering learning budgets, coaching workshops, and progression plans for Sales Account Managers. We encourage our team members to enhance their skills and strive towards their career goals in a supportive and growth-oriented environment.

The interview process at Pion for the Sales Account Manager role typically includes initial screenings, followed by interviews focusing on your experience in managing client relationships and meeting revenue targets. Expect to discuss how you use data to inform your strategies and your approach to upselling.

Pion offers a competitive salary, 30 days of annual leave, hybrid working arrangements, wellness initiatives, and partnership discounts with major brands. Additionally, you'll enjoy flexibility in working hours and a supportive culture that prioritizes employee welfare.

Effective client relationship management starts with regular communication and understanding client needs. As a Sales Account Manager, I prioritize building trust through transparency and consistently following up to ensure satisfaction.

In my previous role, I identified an opportunity to upsell additional services during a routine check-in. By demonstrating how these services aligned with the client’s goals, I successfully closed the upsell and increased our revenue.

Preparation involves researching the client’s current challenges and reviewing past interactions. I also outline objectives I want to achieve in the meeting and prepare relevant data to present useful insights that can shape our discussions.

Handling difficult clients requires patience and active listening. I focus on understanding their concerns and work collaboratively to find solutions, ensuring they feel valued and that their issues are being addressed.

In my role as a Sales Account Manager, I track metrics like client retention rate, upsell targets achieved, and overall portfolio revenue growth. These KPIs help me assess both my performance and the health of client relationships.

I stay updated by reading relevant industry publications, joining professional networks, and attending webinars. This continuous learning helps me provide tailored solutions to my clients based on current market trends.

In a recent negotiation, I utilized data to justify pricing and structured the deal to meet both the client’s budget and our profit margins. Our mutual agreement not only secured the deal but also strengthened our partnership.

Prioritization is based on factors such as account revenue potential, urgency of their projects, and the amount of time I can devote. I ensure high-potential accounts receive my focused attention while also managing ongoing relationships effectively.

I leverage CRM software to track interactions and data analytics tools to derive insights into client behaviors. This helps streamline my workflow and enhances my ability to make data-driven decisions.

I would begin by conducting an introductory meeting to understand their business objectives and challenges. Establishing open communication from the outset sets a foundation for a successful and collaborative relationship.