As a Software Engineer on the Redis Team at PNC, your key responsibilities include developing, testing, and implementing software solutions, configuring Git repositories, managing Redis Enterprise deployments, and handling ServiceNow incident remediations. You’ll also be tasked with maintaining technical documentation and debugging software, all while collaborating with cross-functional teams to deliver value to our customers.

To qualify for the Software Engineer position on the Redis Team at PNC, you should have a bachelor’s degree along with a minimum of 2 years of relevant professional experience. Proficiency in Linux, scripting (such as bash), and programming languages like Java or Python is essential. Familiarity with Redis administration, Agile methodologies, and Ansible would be a significant plus as well.

While the Software Engineer position on the Redis Team at PNC is primarily based in Farmers Branch, TX, some responsibilities can be performed remotely. PNC values flexibility and will consider remote work options if they align with the team's requirements and organizational practices.

As a Software Engineer at PNC on the Redis Team, you will work on projects that involve Redis Enterprise deployments, automation of software upgrades, and designing new capabilities. You’ll also be involved in maintaining the PNC Redis Group Confluence space and developing reports on the ELK stack, allowing you to engage with modern technologies while enhancing the performance of our systems.

PNC offers a robust range of benefits designed to support the well-being of its employees, including medical coverage, dental and vision insurance, and a 401(k) plan with a company match. Additionally, employees enjoy paid time off, maternity leave, educational assistance, and various wellness programs, ensuring a balanced work-life integration.

When answering this question, elaborate on any past roles where you worked with Redis, discussing specific projects or challenges you faced. Highlight your knowledge of Redis administration or development, your approach to handling performance tuning, or how you integrated Redis into larger application architectures.

To ensure code quality, discuss your process around testing and validation, including writing unit tests, conducting code reviews with peers, and leveraging continuous integration tools. Emphasize your commitment to following coding standards and your approach to debugging and problem-solving.

Share your experience with collaboration tools and methodologies, such as Agile or Scrum. Describe how you communicate with team members, participate in stand-up meetings, and support your colleagues in problem resolution or knowledge sharing. Highlight any specific tools you've used, like JIRA or Confluence.

Discuss various resources you use to stay informed, such as following industry blogs, participating in online forums, attending webinars or tech meetups, and taking online courses. Share any specific technologies you've learned recently and how you apply that knowledge in your work.

Use the STAR method (Situation, Task, Action, Result) to outline a specific instance where you faced a technical challenge. Focus on your role in diagnosing the issue, the steps you took to implement a solution, and the positive outcome that followed.

Talk about any direct experience you have using ServiceNow for incident management or request fulfillment. Highlight specific functions you've used and how they improve operational efficiency, showing your understanding of maintaining service quality within tech teams.

Articulate your approach to time management and prioritization tasks effectively under pressure. Provide examples of how you've met deadlines in the past and the strategies you employed to ensure quality deliverables.

Emphasize the importance of documentation in maintaining software quality and ensuring knowledge sharing within the team. Discuss how you document your code, create technical specifications, and maintain logs for future reference, ensuring comprehensive records are available.

Discuss your familiarity with Git operations such as branching, merging, and pull requests. Provide examples of projects where you've used Git to manage code versions and how it facilitated collaboration with other developers.

Research PNC's values and commitment to customer service, then discuss how you align your work ethics with their customer-first approach. Highlight your understanding of leveraging technology solutions for delivering exceptional customer experiences.