Service Advisor - job 1 of 2

As a Service Advisor at Premier Truck Group, your key responsibilities will include greeting customers, managing service calls, providing quotes for repairs, and coordinating with service technicians. You'll play a vital role in ensuring customer satisfaction by keeping them updated on the progress of their service needs and assisting in the overall workflow of the service department.

To be considered for the Service Advisor position at Premier Truck Group, you should have a high school diploma or GED. While a minimum of two years of experience in customer service, particularly in a vehicle environment, is preferred, it's not mandatory. A valid driver's license is essential for this role.

Premier Truck Group is committed to the professional development of its employees, including Service Advisors. We offer tailored growth opportunities based on individual performance and interests, alongside ongoing training and development programs that allow you to enhance your skills and advance your career within our extensive network.

Service Advisors at Premier Truck Group enjoy a comprehensive benefits package. This includes medical, dental, and vision insurance, life insurance, an employee assistance program, paid holidays, and a 401k plan with employer match, making it a rewarding place to work.

The work culture at Premier Truck Group is collaborative and inclusive. We celebrate diversity and promote a positive environment where every member of the team is valued. As a Service Advisor, you will be part of a support system that strives for excellence in service while maintaining a work-life balance, making it a great place to build your career.

When responding to this question, focus on specific experiences where you managed customer inquiries, resolved complaints, and supported service processes. Provide examples that highlight your communication skills and how you placed customer satisfaction as a priority.

Discuss your time management and organizational strategies. Mention how you prioritize tasks, utilize tools or systems for tracking service orders, and how you ensure customers feel informed and valued throughout their service experience.

Demonstrate your conflict resolution skills by outlining a step-by-step approach to calmly address the customer's issue, listen to their concerns, and work towards a satisfactory resolution while maintaining professionalism.

Be sure to detail any relevant experiences where you facilitated service orders, including how you presented quotes and obtained approval in a clear, concise manner. Mention any software or tools you are familiar with that assist in this process.

Discuss how you monitor job progress, communicate updates to customers, and follow up after service completion to ensure satisfaction. Mention any tools you may use to keep track of jobs in progress effectively.

Highlight your customer service experiences, relevant skills, and alignment with Premier Truck Group's values like teamwork and inclusiveness. Showcase your passion for the automotive industry and dedication to delivering exceptional service.

Explain your method for gathering accurate information, checking quotes for discrepancies, and confirming costs with the service technicians before communicating with customers. Detail any experience you have using repair management software to aid this process.

Give insight into how you identify opportunities to suggest additional services to customers. Emphasize your understanding of customer needs and how presenting value-added services can enhance their overall service experience.

Articulate qualities such as communication skills, empathy, organization, and a proactive attitude. Provide reasons why these attributes lead to a better customer experience and a more seamless service process.

Prepare a specific anecdote showcasing your commitment to exceptional service. Explain the situation, the actions you took to exceed customer expectations, and the positive outcome that resulted.