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Supervisor-Patient Access

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Overview

Now hiring a Supervisor-Patient Access!

Presbyterian healthcare is hiring a Patient Access Supervisor who will have the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration points

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: Yes
Job is based at Remote Rev Hugh Cooper Admin Center
Work hours: Weekday Schedule Monday-Friday
Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Prefer Qualifications

High School Diploma plus 2 years of expereince

Qualifications

High School Diploma, prefer some college
2 years of experience in related field required; with 1 year in a Supervisory capacity preferred
Critical thinking and attention to detail.
Effectively interact with customers to understand their needs and explain data
Microsoft Office
Organizational Skills
Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
Work under limited supervision, self-manage work time and projects, resolve issues with minimal assistance.
Written communication
Be flexible with hours, as staffing of 24/7 units may require flexibility

Responsibilities

Selects and assigns department staff.
Ensures new hires and staff are appropriate trained to perform the duties assigned.
Coaches staff as needed to meet quality and duties assigned. ,
Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership.
Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines*Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes .
Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.

Benefits

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $34.27/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Average salary estimate

$71250 / YEARLY (est.)

min

max

$71300K

$71200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Supervisor-Patient Access, Presbyterian Healthcare Services

Are you ready to make a meaningful impact in the healthcare industry? Join Presbyterian Healthcare Services as a Supervisor-Patient Access in Albuquerque! In this exciting role, you will oversee the operations and functions of our Patient Access teams, ensuring that everything runs smoothly. You'll manage our dedicated Patient Access staff, guiding them through admission, registration, and pre-registration processes, including insurance verifications. Your keen attention to productivity and compliance will help us maintain high standards across multiple registration points. At Presbyterian, we value diversity and understand that our differences make us stronger. That’s why we prioritize creating an inclusive environment for all employees. Our commitment to your well-being means offering a range of benefits such as medical, dental, and vision coverage, along with generous paid time off and retirement plans. If you have at least two years of experience in the healthcare field, with one year in a supervisory role preferred, we want to hear from you! Ideal candidates will possess critical thinking skills, organizational savvy, and the ability to coach staff effectively. Join our mission to improve the health of our community, and experience the fulfillment that comes with being part of a team that truly cares. Your role as a Supervisor-Patient Access is vital to ensuring a seamless experience for our patients and their families. Apply today and see how you can make a difference!

Frequently Asked Questions (FAQs) for Supervisor-Patient Access Role at Presbyterian Healthcare Services

What are the key responsibilities of a Supervisor-Patient Access at Presbyterian Healthcare?

As a Supervisor-Patient Access at Presbyterian Healthcare, you will be responsible for overseeing the daily operations and functions of the Patient Access departments. This includes managing staff and ensuring they are adequately trained in admission and registration processes. You'll also monitor productivity, compliance with healthcare standards, and staffing needs to optimize our patient service delivery.