Customer Support Advocate

Customer Support Advocate

Procurify is the AI-enhanced Procurement, AP, Expense & Payment automation platform for the Mid-Market. We make it easy for organizations to take control of spend and save money.   We’re looking for a talented and team-driven Customer Support Advocate to join us on our journey.

ABOUT THE ROLE

Procurify is looking for a tech savvy, curious, and empathetic person who is passionate about customer experience and support. 

You are a person with a knack for understanding how things work, solving problems, and you’re motivated by helping our customers achieve the best version of themselves. 

Everyone at Procurify is a team player. A big part of this role involves building relationships internally and externally and advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.

What you’ll be working on:

• Support all inbound technical questions through chat, email, and video calls - your goal will be to provide an effortless, efficient user experience!

• Follow through with each and every customer from problem to solution - never settle for seeing things less than end to end (troubleshooting, problem solving, thinking outside the box - the whole nine yards!)

• Be a customer advocate to ensure product feedback is passed to the product and engineering teams

• Schedule  video conference calls when necessary to discuss and walk through customer setup/support questions

• Identify, reproduce, and document bugs for the development team to address.

• Being an expert with all of Procurify’s features and functionality, including integrations that extend outside of our core platform.

• Be a contributor to our knowledge base and be a champion to encourage our users to use self-serve resources

• Can look beyond the direct customer issue and understand the “why” behind what they are trying to achieve and suggest best practices for workflow improvements

• Work as a cohesive team, think outside the box, contribute to areas of the business to drive a better user experience, improve processes and increase operational efficiency

• Help uncover and identify growth opportunities

Who we’re looking for:

• 1 – 2 years experience in a customer facing role providing services and consulting on a variety of technical matters

• Confidence troubleshooting both web and mobile software applications

• Exceptional communicator with a demonstrable ability to make complex concepts easy for everyone to understand

• Naturally curious and driven to explore new things (and a passion for taking things apart and understanding how and why they work, too)

• Experience with and a demonstrable passion for advocating customer needs to other internal teams

• High level of emotional intelligence to cater communications accordingly

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! 

• Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. 

• Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.

• Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.

• Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.

• DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.

• On Target Earnings Range: $55,000 - $70,000 (This range is dependent on experience, with a component of these earnings made up of variable pay and not inclusive of any benefits or equity that might exist in your total compensation package.)

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them! 

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

• Get to know our team through our Meet Us Monday videos

• Check out what our customers are saying about us

• Learn more about our procure-to-pay platform