Principal Process Lead

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Exciting and rare opportunity to set the strategic direction for Qantas Freight’s systems and processes for Western Sydney Airport
• Challenge yourself to design optimal operational processes and SOPs for our frontline teams
• 18-month fixed-term contract position based in Sydney

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. Qantas Freight is Australia’s largest independent air freight services business, getting over 4000 air freight shipments across more than 500 destinations globally.

As the Principal Process Lead, you will set the strategic direction of the systems and process frameworks that will be required to manage a highly automated and technical Terminal Operation of the future in Western Sydney. This role will be responsible for defining process architecture, frameworks and designing new and optimal operational processes and SOPs for our frontline teams and to enhance efficiency, safety and customer satisfaction. 
 
Reporting to the Manager Global Standards, Service and Quality, this role will be expected to translate complex technical documentation and complicated operating models into simple and effective end-to-end operational and support workflows. Spanning lodgement to the delivery of freight, to ensure the safe and on-time delivery of our freight in day-to-day operations.
 
This role will partner with multiple internal and external stakeholders to understand the operational model, incorporate technology requirements and align with the resourcing strategy to ensure all regulatory and international standards are compliant. In addition, this role has responsibility of the process workstream, to ensure key milestones for the stream are met or exceeded.
 
You’ll have -

• Minimum 4 years process documentation and process architecture experience
• Proven experience and understanding of continuous improvement methodologies including Lean Six Sigma would be highly desirable
• Previous experience in process architecture and development of SOPs at a
  Greenfields site would be highly advantageous
• Demonstrated experience in highly automated operational environments
• Strong attention to detail with the ability to breakdown complex problems into sizeable chunks
• Ability to review technical and complex documentation into simple and relevant
  documentation for frontline teams
• Positive approach to problem solving and the capacity to produce results within
  specific timeframes
• Ability to communicate effectively, influence, and gain cooperation at all levels of the organisation 
• Structured and organised and able to provide key updates on all stream activities 
• Working knowledge and relevant experience of IR processes and requirements. 
• Strong proficiency in process management tools, MS Excel, PowerPoint and Word

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: Monday 28th April, 2025