Head, Product Design

The Head of Product Design at Renmoney is responsible for spearheading the design transformation, leading a team of designers, developing and maintaining a scalable design system, overseeing UX/UI strategy, managing brand identity, and integrating customer insights into design practices. They collaborate with cross-functional teams to ensure alignment with business objectives and successfully present design strategies to executive leadership.

To qualify for the Head of Product Design position at Renmoney, candidates should have 7+ years of experience in design roles, including at least 3 years in leadership. A background in fintech or a product-led startup is advantageous. A strong portfolio demonstrating end-to-end design thinking across various domains is essential, along with technical skills in tools like Figma and Adobe Creative Suite.

The Head of Product Design collaborates with Product, Marketing, and Engineering teams at Renmoney to align design initiatives with business objectives. They engage in cross-functional partnerships to ensure design strategies are effectively implemented, driving a user-centric approach to product development across digital platforms.

The Head of Product Design will oversee a variety of projects, including the UX/UI strategy for mobile apps, web platforms, and agent tools. They will be responsible for delivering intuitive, accessible designs, conducting user research, and ensuring a seamless customer journey for users engaging with Renmoney’s financial services.

Key success metrics for the Head of Product Design role at Renmoney include the successful adoption of the Renmoney Design System, improvements in the Net Promoter Score (NPS), a reduction in design-to-development friction, and the consistent delivery of a high-performing design team that enhances Renmoney's brand presence and user experience.

In answering this question, highlight a structured approach that begins with understanding user needs through research, followed by ideation, prototyping, and user testing. Discuss how you integrate feedback into the design cycle and emphasize the importance of collaboration with cross-functional teams to align design with business goals.

Discuss the specific metrics you utilize to measure success, such as user engagement, NPS, and continuous user feedback. Mention the importance of defining goals at the project's outset and adjusting strategies based on data to ensure designs effectively meet user needs and business objectives.

Share your experiences and strategies in team building, such as recruitment, mentorship, and fostering a creative environment. Discuss your leadership style and how you promote collaboration, innovation, and the development of individual team members' skills to achieve collective success.

Emphasize your experience creating, maintaining, and enforcing design systems. Discuss how you ensure brand consistency across various platforms and touchpoints by developing clear guidelines while promoting a culture of adherence to these standards within cross-functional teams.

Provide a specific example where you employed methods like surveys, interviews, or usability testing to gather valuable insights from users. Highlight how these insights directly influenced design iterations and improved the overall user experience.

Explain your approach to managing differing viewpoints by fostering open communication, encouraging constructive discussions, and focusing on user-centered design principles. Stress the value of data-driven decision-making in resolving conflicts while maintaining team morale.

Discuss any emerging tools you've utilized, such as AI-driven design software, prototyping tools, or collaborative platforms. Highlight how these innovations have enhanced your design workflow and improved project outcomes.

Share your understanding and application of accessibility standards, such as WCAG compliance. Explain how you've ensured that your designs are inclusive and consider diverse user needs, which is especially important in a range like Nigeria’s.

Talk about the methods you employ to keep your skills sharp – attending workshops, online courses, networking in design communities, and following industry leaders. Emphasize your commitment to continuous learning and how it benefits your design approach.

Share your thoughts on the direction of design leadership and the increasing importance of user experience, technological advancements, and the need for designs that resonate with diverse audiences. Discuss how you plan to adapt and grow your strategies to stay ahead in this dynamic field.