Production Manager

As a Production Manager at Mad City Windows & Baths, you will oversee the performance of installation and production employees, ensuring the execution of contracts and positive customer experiences. Your role will include maintaining quality control throughout the project lifecycle, conducting interviews, managing hiring and terminations, and resolving customer complaints. This multifaceted position allows you to significantly impact our operations and customer satisfaction.

To become a Production Manager with Mad City Windows & Baths, you should have at least 5 years of residential remodeling experience, focusing on replacement windows, alongside a minimum of 2 years in project management. Strong communication and customer service skills, along with a valid driver's license and good driving record, are essential. We're looking for candidates who excel in conflict resolution and are eager to contribute to our innovative culture.

The salary for a Production Manager at Mad City Windows & Baths ranges from $70,000 to $80,000 per year, complemented by monthly performance bonuses. We recognize the importance of rewarding our team for their hard work while providing avenues for professional growth and consistent work schedules, ensuring a balanced and fulfilling work life.

Mad City Windows & Baths fosters a forward-thinking and respectful work culture where every team member is valued. We celebrate diversity and encourage individual perspectives, ensuring everyone feels welcome and included. As part of the Renuity family, you'll be in an environment that promotes innovation and teamwork as we navigate the exciting world of home improvement together.

Career advancement opportunities at Mad City Windows & Baths are plentiful! We believe in internal mobility, and 100% of our current marketing leaders began their careers in entry-level roles. As a Production Manager, you will have clear pathways to move up within the organization, with ample support for professional development as you grow your career in the home renovation industry.

To ensure quality control, I establish clear quality benchmarks for each stage of the project, provide thorough training for my teams, and conduct regular inspections. Open communication with crews and customers helps us identify and address any issues promptly, leading to overall project success.

In a previous role, I faced a conflict between two installers regarding project responsibilities. I facilitated a private conversation, allowing both parties to express their concerns and collaboratively develop a plan to redistribute tasks. This approach not only resolved the issue but also strengthened the team's collaboration.

I prioritize tasks by assessing project timelines and defining milestones. Utilizing project management tools, I keep track of deadlines and delegate effectively, ensuring that all team members are aligned with their responsibilities. Regular check-ins help me to stay on top of progress and make adjustments as needed.

When handling customer complaints, I prioritize active listening and empathy. I ensure that I fully understand their concerns, propose viable solutions, and follow up to confirm that they're satisfied. This proactive approach not only resolves issues but also builds trust with our clients.

I focus on candidates with relevant experience in residential remodeling and strong customer service skills. Additionally, I assess their potential fit within our company culture, evaluating their communication abilities and teamwork spirit to ensure they align with our values.

I keep my team motivated by setting clear goals and recognizing their achievements. Regular meetings to celebrate successes and address challenges help foster teamwork. Creating a supportive environment where feedback is encouraged also contributes to high morale and engagement.

I measure project success through key performance indicators like budget adherence, timeline completion, customer satisfaction scores, and quality assessments. Regular evaluations against these metrics help my team identify areas for improvement and celebrate when targets are met.

I have several years of experience managing subcontractors, ensuring they understand our quality standards and project expectations. I build strong relationships through clear communication and regular check-ins, fostering accountability and collaboration throughout the project.

I adapt my management style by recognizing each team member's unique strengths and preferences. Using personalized approaches such as mentoring for those needing guidance or a more hands-off approach for experienced individuals ensures everyone can perform at their best.

I utilize project management software like Asana and Trello to track progress and assign tasks. Supporting tools for communication, such as Slack or Zoom, help facilitate collaboration. I also use data analytics tools to assess efficiency metrics and make informed decisions.