Senior Resource Center Coordinator

The Senior Resource Center Coordinator at Roswell Park Comprehensive Cancer Center oversees the daily operations of The 11 Day Power Play Cancer Resource Center and the Elevate Salon. This involves managing programs like the Complementary Wig & Head Covering Program, and ensuring the seamless distribution of educational and support materials to patients and caregivers. You'll work closely with staff and volunteers to uphold the center’s mission of providing compassionate care.

To qualify for the Senior Resource Center Coordinator role at Roswell Park, candidates must possess a Bachelor's degree in a health-related field, such as Social Work, Sociology, or Psychology. Additionally, four years of full-time experience in a relevant health or education role is required. This combination of education and experience ensures you have the knowledge and skills to support our patients effectively.

The Senior Resource Center Coordinator plays a crucial role in patient care by ensuring that cancer patients and their caregivers have easy access to necessary resources and support. Through oversight of programs like the Wig & Head Covering Program, the coordinator directly impacts patients' emotional well-being and quality of life during their treatment journey at Roswell Park.

At Roswell Park Comprehensive Cancer Center, you'll work in an inclusive and supportive environment that values the skills and talents of each team member. The core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect guide our interactions, ensuring a collaborative atmosphere focused on improving patient experiences and outcomes.

Absolutely! Roswell Park Comprehensive Cancer Center encourages professional development and growth. As a Senior Resource Center Coordinator, you'll have opportunities to enhance your skills, take on additional responsibilities, and even explore new roles within the organization, all while contributing to a meaningful cause.

When answering this question, highlight your passion for cancer care and how your background aligns with Roswell Park's mission. Share personal experiences that motivate you to support patients and families during challenging times, demonstrating your commitment to compassionate service.

Use the STAR method (Situation, Task, Action, Result) to frame your answer. Describe a specific situation where you faced a challenge, what your responsibilities were, the actions you took to resolve it, and the positive outcome that resulted. This will showcase your problem-solving skills and ability to handle pressure.

Discuss your organization techniques, like creating to-do lists or using project management software. Explain how you assess the urgency of tasks based on patient needs and program demands, showing that you can effectively manage time and resources to meet various responsibilities.

Share relevant experience where you interacted directly with cancer patients and families. Discuss how you provided support, resources, or education, and emphasize your understanding of the emotional complexities involved, which will show your empathy and dedication to patient-centered care.

Explain your strategies for effective communication, whether it's through regular team meetings, updates via email, or personalized interactions with patients. Highlight the importance of active listening and creating a welcoming environment where patients feel comfortable sharing their needs.

Discuss ideas like community outreach, partnerships with local organizations, and social media campaigns to raise awareness about the program. Emphasize your creativity and experience in marketing healthcare services, showing how you can make the program accessible to those in need.

Show that you view feedback as a valuable tool for growth. Discuss a specific instance where constructive criticism led you to improve your performance. This demonstrates your openness to learning and commitment to professional development.

Highlight your belief in teamwork as essential for providing comprehensive patient support. Provide examples of how you’ve successfully collaborated with colleagues or departments to enhance services, demonstrating your commitment to a unified approach to healthcare.

Talk about your habits regarding continuous education, such as attending workshops, webinars, or reading industry publications. This shows your proactive approach to staying informed and improving your skills to better serve patients at Roswell Park.

Express the importance of empathy and compassion. Cite specific examples of how these qualities positively impact patient care and team dynamics, demonstrating your understanding of the human aspect of healthcare and how vital it is in the role.