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Customer Logistics Manager

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Job Description:

“This position is currently accepting inquiries for potential opportunities that are available in your area today or will be in the near future. When you apply, a Ryder representative may contact you directly, if an opportunity is open in your area today or when a position opens in the very near future.”

Customer Logistics Manager in Apopka, FL for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

  • Pay Type: Exempt / Salary paid Twice Per Month
  • Annual Salary Pay: $70,000.00 - $75,500.00 per year based on experience
  • Schedule: Sunday- Wednesday 4:00 pm-2:00 am.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

  • Medical, Dental, Vision Benefits start at 30 Days
  • 401 (K) Savings Plan with a company match
  • Discounted employee stock purchase options
  • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
  • All major holidays paid and Paid time off within your first year
  • Up to 12 weeks paid maternity leave

Summary
The Manager Customer Logistics will oversee the day-to-day operations within an assigned function and is responsible for all aspects of Operations and Account Management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.

Essential Functions

  • Customer service satisfaction and expectation management

  • Staffing performance management and development of exempt and non-exempt employees

  • Manage day-to-day planning and scheduling

  • Health and Safety Management

  • State/Local/Federal regulations compliance


Additional Responsibilities

  • Performs other duties as assigned.


Skills and Abilities

  • Ability to work within international functional teams

  • High level analytical ability where problems are unusual and difficult

  • Demonstrated technical and professional skills in job-related area

  • Off shift support in the event of critical customer network disruption or crisis

  • Makes decisions in a a timely manner

  • Strong oral and written communications skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required advanced required

  • Logistics industry knowledge advanced required

  • Knowledge and understanding of Customer/Company local and Federal regulations advanced required

  • Fundamental knowledge of Supply Chain Management components intermediate required

  • Strong knowledge of Manufacturing and Production advanced required


Qualifications

  • H.S. diploma/GED required

  • Bachelor's degree in Business, Logistics, Supply Chain preferred

  • Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required

  • One (1) year or more direct supervisory/leadership experience required

  • Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required

  • Logistics industry knowledge advanced required

  • Knowledge and understanding of Customer/Company local and Federal regulations. advanced required

  • Fundamental knowledge of Supply Chain Management components. intermediate required

  • Strong knowledge of Manufacturing and Production advanced required

Apply Here with Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Click here to see all Opportunities at Ryder: https://ryder.com/careers

EEO/AA/Female/Minority/Disabled/Veteran

#li-kg #fb #indexempt

Job Category

Logistics

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

70000.00

Maximum Pay Range:

75500.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Average salary estimate

$72750 / YEARLY (est.)
min
max
$70000K
$75500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Logistics Manager, Ryder

As a Customer Logistics Manager at Ryder in Apopka, FL, you're stepping into a vital role within our Supply Chain Solutions division. Picture yourself leading a dynamic team focused on optimizing logistics for some of the country's top brands. In this role, you'll handle the day-to-day operations, ensuring that our customers receive the top-notch service they expect. Your leadership will be crucial in guiding both exempt and non-exempt employees towards achieving daily operational goals while managing crucial aspects like staffing performance and compliance with health and safety regulations. At Ryder, we believe in offering you a comprehensive benefits package that includes medical, dental, and vision coverage starting just 30 days after you join us, along with a 401(k) savings plan and generous paid time off. With an annual salary ranging from $70,000 to $75,500, your hard work will definitely pay off! If you're flexible, organized, and excel in a fast-paced environment, you’ll fit right in. Apply today to discover how you can join the Ryder Ever Better Team and be part of an organization that's a leader in logistics!

Frequently Asked Questions (FAQs) for Customer Logistics Manager Role at Ryder
What are the main responsibilities of a Customer Logistics Manager at Ryder?

The main responsibilities of a Customer Logistics Manager at Ryder include overseeing day-to-day operations, managing staffing performance, ensuring customer satisfaction, and maintaining compliance with various regulations. You'll lead your team to meet operational goals and handle anything from planning to performance management, empowering your team to excel.

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What qualifications do I need to become a Customer Logistics Manager at Ryder?

To become a Customer Logistics Manager at Ryder, you'll need at least a high school diploma or GED, though a Bachelor's degree in Business, Logistics, or Supply Chain is preferred. Experience in supply chain management, logistics, or warehouse operations for at least two years, plus direct supervisory experience, will also set you apart.

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What salary can I expect as a Customer Logistics Manager with Ryder?

As a Customer Logistics Manager at Ryder, you can expect an annual salary ranging between $70,000 and $75,500, based on your experience. This competitive compensation is part of a broader benefits package that includes healthcare, a 401(k) plan, and paid time off.

Join Rise to see the full answer
What skills are essential for a Customer Logistics Manager at Ryder?

Essential skills for a Customer Logistics Manager at Ryder include strong analytical and decision-making abilities, excellent communication skills, and the capacity to work independently or as part of a team. Additionally, proficiency in MS Office and an understanding of logistics processes and regulations are crucial for success.

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What benefits do Customer Logistics Managers receive at Ryder?

Customer Logistics Managers at Ryder enjoy a range of benefits that include medical, dental, and vision coverage starting just 30 days post-hire, a 401(k) savings plan, generous paid time off, and paid maternity leave. These perks ensure that your personal and professional needs are met as part of the Ryder family.

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Common Interview Questions for Customer Logistics Manager
How do you handle difficult customer situations as a Customer Logistics Manager?

In handling difficult customer situations, I prioritize identifying the issue clearly and communicating openly with the customer. I focus on empathy and swift resolution, leveraging my team’s strengths while keeping the customer informed throughout the process.

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Can you describe your experience with logistics management?

Certainly! My experience in logistics management spans over several years, where I've successfully led teams in optimizing supply chain operations, ensuring compliance with regulations, and enhancing customer satisfaction through efficient service delivery.

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What leadership style do you employ as a Customer Logistics Manager?

I employ a collaborative leadership style that encourages team input and fosters open communication. I believe that empowering team members leads to better performance, particularly in fast-paced environments like logistics.

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How do you monitor and evaluate team performance?

Monitoring and evaluating team performance involves setting clear, measurable goals and utilizing regular feedback sessions. I also leverage performance metrics to gauge productivity and identify areas for improvement.

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What techniques do you use for managing operational goals?

I prioritize setting SMART (Specific, Measurable, Achievable, Relevant, Time-Bound) goals, regularly reviewing progress, and adjusting strategies as needed to ensure that operational targets are met effectively.

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How do you stay updated with industry regulations and standards?

To stay informed about industry regulations and standards, I subscribe to logistics and supply chain newsletters, attend workshops, and participate in professional forums, allowing me to keep my knowledge current and applicable.

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What role does teamwork play in your approach to logistics management?

Teamwork is crucial in logistics management. By fostering a collaborative environment, team members can share insights and strategies, leading to innovative solutions, improved efficiency, and a strong sense of shared responsibility.

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How do you approach employee development within your team?

I approach employee development by identifying individual strengths and areas for growth, providing training opportunities, and encouraging mentorship. This empowers team members to advance their skills and contribute more effectively to our objectives.

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Describe a time you navigated a logistical challenge successfully.

One memorable logistical challenge involved a sudden supply chain disruption. By quickly analyzing the situation and coordinating with my team and stakeholders, we were able to implement contingency plans that minimized delays and maintained customer satisfaction.

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What techniques do you use to ensure customer satisfaction?

To ensure customer satisfaction, I emphasize proactive communication, regular feedback collection, and continuous improvement of our services based on client needs. Understanding the customer’s perspective is key to delivering outstanding service.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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