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SALES PROFESSIONAL

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience

Experience

  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred

      

Licenses

  • Current state/province issued driver’s license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

  • Must be able to pass the Company’s internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Postal Code: 32207

Category (Portal Searching): Sales

Job Location: US-FL - Jacksonville

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About SALES PROFESSIONAL, SCI

Are you ready to embark on a fulfilling journey as a Sales Professional with our amazing team in Jacksonville, FL? At our company, we celebrate lives and take pride in supporting our associates. As a Family Service Counselor, you'll play a pivotal role in making at-need cemetery arrangements and promoting pre-need services that truly make a difference for families. With a focus on personalized service, you’ll be responsible for generating revenue while serving as the primary contact for families during their time of need. Your day will involve proactive lead generation—spending 1-2 hours daily on prospecting, networking, and developing community relationships. You’ll get to know families on a deeper level by responding to their inquiries with sensitivity and professionalism. You will also help them navigate their unique needs and provide solutions that offer real value. Collaboration is key, as you'll work hand-in-hand with funeral directors and team members to ensure seamless service delivery. We provide a supportive environment where you can grow and thrive, ensuring that our families feel valued and cared for. If you’re hungry to make an impact and build lasting relationships, then this is the opportunity for you. Join us and help families prepare for the future while building trust-based connections that lead to referrals and community goodwill!

Frequently Asked Questions (FAQs) for SALES PROFESSIONAL Role at SCI
What are the primary responsibilities of a Sales Professional at our company in Jacksonville?

As a Sales Professional in Jacksonville, your primary responsibilities include engaging with families to make at-need cemetery arrangements and promoting pre-need options. You will spend time generating leads, building relationships through networking, and maintaining communication with families to understand their unique needs while responding to inquiries with professionalism.

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What qualifications do I need to become a Sales Professional at your Jacksonville location?

To become a Sales Professional at our Jacksonville location, you should ideally have a high school diploma or equivalent, with 1-2 years of college or relevant experience. A background in customer service or sales is preferred, along with the ability to obtain an insurance license if required by state regulations.

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How does working as a Sales Professional impact families in Jacksonville?

Working as a Sales Professional allows you to significantly impact families in Jacksonville by providing them with guidance and support during difficult times. Your role involves helping them make informed decisions regarding cemetery arrangements, fostering trust through open communication, and ensuring their needs are met with empathy and respect.

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What is the work environment like for a Sales Professional in Jacksonville?

The work environment for a Sales Professional in Jacksonville is collaborative and focused on providing high-quality service to families. You will work closely with team members, funeral directors, and location managers to deliver seamless support. Flexibility is important, as your role may require working evenings and weekends to accommodate family needs.

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What opportunities for growth are available for Sales Professionals at our Jacksonville location?

At our Jacksonville location, Sales Professionals have ample opportunities for growth. With ongoing training, including company-specific certifications, and the chance to develop your skills in customer service and sales, there are paths to advance within the organization based on performance and commitment.

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Common Interview Questions for SALES PROFESSIONAL
Can you describe your experience in sales and how it relates to the Sales Professional role?

When answering this question, focus on specific sales roles you've held, highlighting achievements and skills that are relevant to the Sales Professional position. Discuss how your experience has prepared you to connect with families and effectively promote services.

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How would you approach a difficult conversation with a grieving family?

It's essential to show empathy and understanding. Explain that you'd actively listen, provide a safe space for them to express emotions, and patiently guide them through the options while respecting their feelings.

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What techniques would you use to generate leads in the community?

Discuss strategies such as community networking, partnerships, and attending local events to build relationships. Additionally, you can mention utilizing social media and referrals as effective lead generation methods.

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How do you prioritize your tasks when managing multiple client needs?

Illustrate your organizational skills by explaining how you would assess urgency, maintain a to-do list, and ensure clear communication with clients regarding timelines to manage expectations effectively.

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Describe a time you built rapport with a difficult customer.

Provide a specific example and emphasize your listening skills, empathy, and the steps you took to resolve their concerns, ultimately leading to a positive outcome in your relationship with them.

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What motivated you to apply for the Sales Professional position?

Share your personal reasons for pursuing this role, perhaps mentioning your passion for helping families during challenging times and your interest in the meaningful work done by the company.

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How do you handle rejection in sales?

Discuss your resilience and ability to learn from each experience. You can mention techniques to maintain motivation and how you analyze rejection to improve your future sales approach.

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What steps do you take to ensure you understand a family’s unique needs?

Explain that you would take the time to ask open-ended questions, listen actively to their responses, and validate their concerns to tailor your service offerings accordingly.

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How do you ensure that follow-ups are timely and effective?

Mention your use of scheduling tools, reminders, or a follow-up tracking system to ensure that you stay on top of client communication and provide a personal touch in your interactions.

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What do you think is the key to a successful sales relationship in this field?

Highlight the importance of trust, empathy, and clear communication. Stress that understanding the emotional aspects of the services provided is crucial to building long-term relationships with families.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

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