Retail Sales Lead (Southcenter Mall)

As a Retail Sales Lead at Squishable, your primary responsibilities will include partnering with the Store Manager to achieve organizational goals, enforcing sales initiatives, and managing productivity within the sales team. You'll also be a brand ambassador, actively participating in local events to drive brand loyalty while mentoring team members to elevate their product knowledge and service skills.

To qualify for the Retail Sales Lead position at Squishable, you should have at least two years of supervisory experience in a fast-paced, customer-focused environment. An ideal candidate is passionate about people, possesses strong communication and organizational skills, and has a team-oriented mindset, demonstrating high emotional intelligence.

The Retail Sales Lead plays a crucial role in enhancing Squishable's customer experience by serving as a natural leader and motivator for the sales team. You will engage customers enthusiastically, understand their needs, and provide effective solutions, all while reinforcing our brand's values and fostering lasting relationships.

At Squishable, Retail Sales Leads have significant growth opportunities, including potential advancement to Store Manager roles or other leadership positions within the company. Your commitment to team development and outstanding performance will be recognized and rewarded as part of our dynamic and rapidly expanding organization.

Working at Squishable means being part of a close-knit, lively team that values creativity, inclusivity, and personal growth. The culture emphasizes collaboration and open communication, encouraging you to share your thoughts and ideas to foster an environment where everyone can thrive.

Effective prioritization involves assessing the urgency and importance of tasks. Share examples where you managed multiple responsibilities by using organization tools, delegating appropriately, or adapting quickly to changing priorities while maintaining service excellence.

Discuss your approach to leadership—whether it's more collaborative, coaching-focused, or hands-on. Highlight your ability to adapt your style based on team dynamics and individual strengths, helping to empower and motivate your team members.

Acknowledge the importance of active listening and empathy. Explain how you would remain calm, assess the customer's issue, and collaborate with the team to find an effective solution while ensuring the customer feels heard and valued.

Detail specific sales strategies you've implemented in past roles, such as upselling, cross-selling, or loyalty programs. Discuss how these strategies positively impacted overall sales and customer satisfaction.

Provide a specific example where you mentored or coached team members, highlighting the skills they developed, the feedback process involved, and any measurable improvements in their performance or confidence.

Discuss your methods for staying up-to-date with product information, whether through regular training sessions, product launches, or personal research. Share how you would pass this knowledge on to your team to enhance their ability to assist customers.

Brand loyalty stems from creating meaningful customer experiences. Discuss how your ability to foster relationships through exceptional customer service, reliable product quality, and community involvement directly contributes to building that loyalty.

Explain your perspective on feedback as an opportunity for growth. Share your process for providing constructive feedback to team members and how you actively seek out and accept feedback to improve your performance.

Describe specific actions you would take to cultivate a positive atmosphere, such as recognizing achievements, encouraging collaboration, or organizing team-building activities that align with the brand's values and culture.

Discuss your passion for customer service and leadership. Share personal motivations like the joy of seeing team success, contributing to a vibrant store culture, or the satisfaction derived from elevating the customer experience.