Growth Operations Manager

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.

To achieve SEEKs growth ambition, the Adjacent Revenue Development (ARD) Team are focussed on developing new commercial models and incremental revenue from adjacent growth opportunities. This team is made up of Initiative Leaders (Growth Managers, Partnerships Manager), a Growth Operations and Analytics team (GOAT) and a Sales and Customer Engagement Team (Growth Executives)

Reporting to the Senior Growth Manager, the Growth Operations Manager is responsible for leading the Growth Operations and Analyst Team (GOAT), core team of 5 (3 Ops and 2 Data Analysts) and partnering with initiative leaders (Growth Managers, Partnership Managers) to align on priorities and execution plans.

As a pivotal member on the Adjacent Revenue Development leadership team, this role is responsible for effectively managing the GOAT team to build, support and optimise operations and analytics capabilities. You will partner with each initiative leader to ensure they have adequate resourcing, suitable capabilities available to leverage, and there is clear prioritisation of work to achieve success throughout experimentation, building of minimum viable product (MVP) and onto scale.

To be successful, you will need to:  

• Be adept at managing multiple priorities and stakeholders across different initiatives
• Be adaptable and thrive in an environment of experimentation and iteration 
• Clearly communicate through change
• Celebrate the journey, not just the end result
• Champion team engagement, development, and collaboration 

Key Responsibilities 

Team Leadership 

• Clearly communicate and manage through change to maintain team alignment   
• Foster a culture of continuous improvement, adaptability, and innovation  
• Develop talent whilst balancing contingent, fixed term and perm team members  
• Drive team efficiency through better use of tools and agile methodologies (e.g., HubSpot, AI, Jira).  
• Continue to cultivate a highly engaged team culture   
• Balance pace over perfection  

Executing Adjacent Revenue Initiatives 

• Be accountable for the operational and analytical enablement of initiatives   
• Ensure data-driven insights are seamlessly integrated into decision-making processes  
• Streamline operational workflows to ensure success and efficiency   
• Ensure the right mix of skills and experience as initiatives evolve and resource needs shift.  
• Remove operational blockers to enable the team to move at pace.  

Prioritisation and Stakeholder Alignment 

• Build strong business partnering relationships with Initiative leads   
• Align with ARD Leadership team on priorities to ensure GOAT resourcing levels are efficient and suitable capabilities are available as initiatives evolve 
• Ensure clear and transparent communication across the ARD team, surfacing areas for optimisation across the portfolio of initiatives  
• Effectively workforce plan to ensure coverage across initiatives and planned team leave  

Skills and experience 

• Must have prior proven team leadership experience, with a track record of coaching and developing talent.  
• Previous experience in Operations, Project Management, Program Management, Business Analyst, Delivery Management or similar roles.  
• Previous experience working with Agile highly valuable  

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.