Robotics Field Operations Technician - job 1 of 3

As a Robotics Field Operations Technician at Serve Robotics, you will be responsible for troubleshooting and repairing our robot fleet, monitoring robots in the field, assisting with deployment and retrieval, and conducting performance tests. You'll also provide feedback to engineering teams and maintain lab inventories, ensuring our technology operates at its best.

To qualify for the Robotics Field Operations Technician position at Serve Robotics, you need 1–3 years of experience in electro-mechanical, robotics, or a similar technical field. Proficiency with diagnostic tools and familiarity with troubleshooting software and hardware are essential. Additionally, a valid U.S. driver’s license and the ability to lift 70 lbs are required.

At Serve Robotics, the work environment for a Robotics Field Operations Technician is dynamic and collaborative. You’ll be part of a diverse team that values respect and teamwork. While you'll spend time on your feet in the field with our delivery robots, you’ll also engage in lab activities for repairs and maintenance, contributing to a vibrant office culture.

Serve Robotics' innovative sidewalk robot is designed to alleviate urban congestion and emissions by transporting deliveries efficiently without the need for traditional delivery vehicles. By utilizing underutilized alleys and sidewalks, we not only speed up deliveries but also reduce the environmental impact of logistics in bustling cities.

Candidates who stand out for the Robotics Field Operations Technician role at Serve Robotics typically have hands-on experience with robotics or automation systems. Familiarity with rapid prototyping and testing is also advantageous. Comfort with city biking and flexibility to work weekends adds to a strong application.

When answering this question, provide specific examples of troubleshooting scenarios you've faced in previous roles. Highlight how you identified issues, the diagnostic tools you used, and how you resolved those problems to help showcase your technical expertise.

Discuss your experience with diagnostic tools like multimeters and oscilloscopes. You might mention specific software or processes you employed to ensure proper functionality, demonstrating your ability to handle complex technical tasks.

Explain your method for assessing the urgency and impact of the issues. Discuss your ability to remain calm under pressure and your strategies for effective time management to ensure all robots are operational efficiently.

Share an example where your feedback led to implementing improvements in equipment or processes. Focus on the collaborative aspect and show how your input helped enhance product quality or performance.

Emphasize your attention to detail and the procedures you follow for regular maintenance. Discuss how you ensure that the robots not only function properly but also represent the brand image positively.

When discussing a challenging repair, focus on the problem, your thought process, and the result. This will demonstrate your technical problem-solving skills as well as your persistence.

Be honest about your driving experience with larger vehicles. If relevant, discuss times when you managed logistics involving transporting equipment, showcasing your adaptability to various roles.

Describe your approach to customer service, emphasizing empathy and communication. You might explain how you would listen to the customer, address their concerns, and ensure a positive resolution.

Here, reflect on what attracted you to the role. Discuss your interest in innovative technologies, urban logistics, and how you want to contribute to the future of delivery systems.

Discuss the safety protocols you follow and how you’ve implemented best practices in past roles. This could include how you mitigate risks while conducting repairs or performing field tests.