Workforce Analyst

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- We have been certified as a best place to work for our US, Chile and Malaysian offices.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

Visit our website to learn more and become a part of our Rocketeer Nation.

The Workforce Analyst specializes in the support and analysis of all areas of HR programs including compensation, benefits, workforce planning, organizational development, employee relations, and performance management. They serve as liaison between the functional area and the specialized Human Resource area.

RESPONSIBILITIES

- Work closely with management in the implementation of policies and processes related to human resources, organizational, and employee development at the line of business level.

- Consult with employees and managers to address root causes of human resources issues, attempting to resolve employee relations issues systematically.

- Participates in company-wide programs and initiatives.

- Assists senior management in the development of solutions through organizational development, cultural and process-oriented perspectives.

- This role will also focus on assisting the team in administering and communicating the company’s benefits program in regard to plan options, policy features, enrollment and other requirements.

- Audit compensation and benefits policies and programs including insurance, retirement plans, sick leave, time off and vacation policies.

- Review processes and monitor plan effectiveness.

- Performs other related duties as assigned.

ESSENTIAL SKILLS

- Strong communication skills, attention to detail, and the ability to work with cross-functional teams across multiple locations.

- Comfort in process mapping and documentation.

- Excellent time management skills with a proven ability to meet deadlines.

- Proficient in MS Office and Google Suite. Familiarity with Oracle Netsuite or similar, is a plus.

- Experience with data analytics is a plus

QUALIFICATIONS

- Degree in Business, Human Resources, Finance, or related degree.

- 1 - 2  years  of experience in financial or human resources analysis

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. 

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. 

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.