Key Account Manager - job 1 of 3

As a Key Account Manager at ShopBack, your primary responsibilities include identifying, evaluating, and onboarding key merchant partners, analyzing market trends for business growth, building strong relationships, and working with cross-functional teams to achieve commercial goals. You'll also oversee end-to-end merchant operations and develop engaging partner campaigns to drive revenue.

To be considered for the Key Account Manager position at ShopBack, you should have 3-5 years of experience in Account Management, Business Development, or Partnerships, preferably within the eCommerce sector. Strong stakeholder management skills and analytical abilities are essential, along with excellent communication and negotiation skills to engage mid-to-senior-level stakeholders effectively.

ShopBack is committed to your professional development as a Key Account Manager. We offer clear career progression paths, opportunities to take on greater challenges, and a collaborative culture that encourages feedback and learning, enabling you to realize your ambitions and achieve your career goals.

The work culture for a Key Account Manager at ShopBack is candid, open, and highly collaborative. We celebrate diversity, value feedback, and strive to create an inclusive environment where everyone can grow and improve. You’ll experience a supportive team atmosphere while tackling exciting challenges in the eCommerce landscape.

At ShopBack, we offer a competitive compensation package based on performance, along with a Work-From-Anywhere benefit for flexibility. Enjoy our 'Flow Day Thursday,' which allows you to choose where you work one day a week. We are dedicated to helping you thrive personally and professionally while making a meaningful impact in the eCommerce industry.

Highlight your passion for forging relationships and driving business growth. Discuss how helping partners succeed and utilizing data to strategize campaigns excites you, reflecting ShopBack's mission.

Explain your approach to prioritizing tasks based on urgency and impact. Mention tools or methods you use to manage time efficiently, demonstrating your organizational skills.

Share a specific example that showcases your role in developing and executing the campaign. Discuss the outcomes and how you measured success, ideally aligning it with results that benefit partners similar to those at ShopBack.

Discuss your strategies for understanding stakeholder concerns and maintaining open communication. Highlight your negotiation skills and examples of how you’ve successfully resolved conflicts.

Outline your methods for market analysis and research. Discuss how you leverage networking opportunities, data insights, and trends to identify suitable merchant partners, connecting this to ShopBack's goals.

Mention the resources you use, such as industry reports, webinars, and networking events. Highlight the importance of continuous learning and how you apply insights to refine your strategies.

Describe your analytical approach to interpreting data and how it influences your strategies and campaigns. Emphasize how data helps you extract actionable insights for partners.

Highlight essential skills such as stakeholder management, analytical thinking, and creativity, providing examples of how these skills have allowed you to excel in previous roles.

Discuss the importance of tailoring your strategies to fit each merchant’s unique needs and goals, demonstrating your flexibility and understanding of the eCommerce landscape.

Express your enthusiasm for ShopBack's mission and values, emphasizing how they align with your career aspirations and drive to make a positive impact in the eCommerce industry.